Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Great Pet Insurance
Very responsive. Easy to submit claims. Answers within 1 week to 10 days. As soon as there is an answer the money is in your account
Insurer: MetLife
By: customer
The claims process has been simplified
The claims process has been simplified, no longer requiring scanned/signed forms. It was extremely easy to submit invoices and vet notes, all without further explanation or clarification. I received payment the next day!
Insurer: MetLife
By: Chad S
Easy to submit a claim
Easy to submit a claim, and got my reimbursement fast !
Insurer: MetLife
By: Ariadna Bravo
Easy to upload to the app and payment…
Easy to upload to the app and payment is usually very quickly provided that the person has all the information that they require so far it has been a great asset with our new puppy who unfortunately had some issues and I’m so glad that we took the insurance
Insurer: MetLife
By: customerDianne Eisenman Ryan
The claim submission process is…
The claim submission process is extremely easy, and as long as you understand what is and isn't covered under your policy, there are no surprises. In my most recent claim, the first EOB was sent to me saying my claim was denied due to a preexisting condition; however, I knew that wasn't correct. A few days later, when I was about to go online and challenge the determination, a revised email was sent, saying the claim was being processed, so it seems like the first EOB was an error. Additionally, the pay-outs are sent in a timely manner. I remain pleased with my now almost six-year experience with MetLife's pet insurance (especially because my dog gets frequent mast cell tumors, which must be removed before the cancer spreads, and that's not cheap).
Insurer: MetLife
By: JBinMN
Does not honor plan. Does not cover 80%. Only gave us 20% return.
It's not worth it. We pay $66/month for coverage for one cat and we only received 20% reimbursement. It's cheaper to put your own money aside monthly and use toward vet bills. Fetch won't be upfront about it, they'll use fine print, stretched loop holes to get out of paying you or severely limiting your reimbursement.
Insurer: Fetch Canada
By: J Man
I received excellent customer service…
I received excellent customer service each time that I've called. The turn around for reimbursements was within the 2-3 day turn around the company states it takes. I highly recommend Embrace Pet Insurance Agency.
Insurer: Embrace
By: Victoria BECK
Representatives were knowlegeable and…
Representatives were knowlegeable and communicated well how the process work. The reimbursement was quick meaning it was done in a reasonable time frame. Completing the claim is easy, meaning the app is user friendly. Very happy with whole process.
Insurer: Spot
By: Tracey Evrard