Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Quick decision
Quick decision. I understand that the office visit is not covered; however, I wouldn't need to take my pet in were it not for the urgent care she needed. This is inconsistent with the purpose. You can't avoid the office visit charge for any urgent care situation.
Insurer: Trupanion
By: Anne
Would Shout About Pet’s Best from the Rooftops. (But that might be trespassing?)
Pet’s Best is absolutely wonderful to work with. From routine exams to an unexpected knee surgery, the sometime stresses of caring for my best boy have never come from Pet’s Best. They have reviewed, processed, and turned around claims timely and with fantastic clarity. I often remark to my husband: “I wish human insurance was as easy and reliable as our dog’s.” Perhaps, sad— but totally true. This insurance is worth every penny. —And if Pet’s Best ever needs a real life testimonial for a commercial, I’m down in heartbeat.
Insurer: Pets Best
By: Felicia A
I moved 9 months ago
I moved 9 months ago. Just realized I hadn’t updated my address. Had to submit claims because my cats went to the emergency vet. To update my address restarts my deductible which I just met last week. So now if they have to go again in the next year I have to pay another 250 for updating my address? I don’t think that’s right. Everyone I talk to says it’s not right. I don’t understand why that would start over my deductible. I get charging me more for where I moved based off zones or whatever. I’ll be charged $3 more per month. But why start my deductible over? Makes zero sense to me. The guy on the phone had no real answer for me. When transferred to customer service all they said I can do is send an email. What’s the point of having phone customer service then. Or forwarding me to them? Ridiculous
Insurer: MetLife
By: Jessica Bishop
Because you are true to the policy
Because you are true to the policy, no hassles, and you process the bills and pay the hospital within minutes, which allows me to pay the remainder of the bill on site before I leave. Very convenient! Milo has Cushing’s syndrome, which requires lots of blood diagnostics and medication for the remainder of his life. Trupanion will cover 90% of all costs related to this disease. I’m thankful and happy that I have Trupanion, and will recommend to others. Best, John Nacke and Milo, the Maltese.
Insurer: Trupanion
By: John
The app made the claims process so easy.
The app made the claims process so easy.
Insurer: MetLife
By: customer
Pets Best has been wonderful
Pets Best has been wonderful. They process claims quickly and are very responsive. The coverage also is good. The claim process is very easy.
Insurer: Pets Best
By: Traci
I canned recommended MetLife Pet insurance
I cannot recommend MetLife Pet insurance. Poor service, claim review with no attention to detail, non-existent communication in case of issues with claims. Claim department doesn’t answer questions sent by email. Trying to get a hold of a representative gets you only to general customer support who can’t help with claims to resolve an issue. MetLife is good at deducting your premiums but very poor in holding up their end of the bargain when you submit a claim.
Insurer: MetLife
By: TM
Timely response and resolution on claims
Timely response and resolution on claims
Insurer: MetLife
By: Sonya F
My claims were not approved.
My claims were not approved.
Insurer: MetLife
By: Anju Matreja
The claim process is easy and straight…
The claim process is easy and straight forward. Process time was timely. I thank metlife for making the process easy while my cat was fighting for her life.
Insurer: MetLife
By: customer