Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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The ease of uploading and getting money…
The ease of uploading and getting money back was great
Insurer: MetLife
By: customer
Accurate reimbursement
MetLife has quickly and accurate reimbursed our expenses related to the treatment of our dog.
Insurer: MetLife
By: Iryna
Huge Increase in Monthly Premium
We’ve been with Pet’s Best for about 6 years. Our monthly premium has slowly increased over the years as our pet ages which is expected however, this renewal year our premium doubled. We hadn’t had to ever file a claim before this last year which tells me our rate doubled because we actually filed claims for our pet. To me this is poor business practice. We have no choice but to continue with Pet’s Best since our pet’s arthritis would be considered a preexisting condition and would not be covered if we switched carriers. Due our monthly premium doubling in price this renewal period we have had to reduce coverage for our pet. Incredibly dissatisfied and disappointed with this company.
Insurer: Pets Best
By: Erin
Basically another insurance company who…
Basically another insurance company who says they do X and they don’t. I’ve gotten the run around. They keep denying all my claims towards my deductible. It’s been a waste of money. I have yet to be able to use it. My dog had sustained an injury and it wasn’t a current preexisting problem and they denied it. May as well save the money towards whatever happens. I haven’t had a good experience at all with these people! I would look for other companies out there that are better. I maintain my review. Happy to share any info with whoever needs it. As soon as I have time to hold I will be canceling my insurance with them.
Insurer: Pumpkin
By: Carly Potts
Easy to use App
Easy to use App. Fast reimbursement once claim has been submitted. Clear communication.
Insurer: MetLife
By: Janelle Sy
Great customer service and their app is better than any other insurance app!
Their app rocks! Easy UI despite it being outdated! I was able to submit my documents to get my claim processed easily. The whole process was quick, the explanation was concise and clear! MetLife makes having pet insurance less stressful!
Insurer: MetLife
By: Philip
Trupanion has paid my claims very…
Trupanion has paid my claims very quickly. Thanks so much!
Insurer: Trupanion
By: Peggy
Quick and friendly
Quick response time, friendly customer service and claims were reviewed in less than 24 hours No complaints
Insurer: Trupanion
By: Kylie
Quick approval process when received a…
Quick approval process when received a request from the hospital. The process from approval to final review was quick and smooth. All approved services were included in final payment at the reimbursement rate as expected. The hospital staff stated that Trupanion is one of the two best pet insurances they are working with, and don't disagree. It was a no stress process, especially when we had to deal with our furry baby health issue.
Insurer: Trupanion
By: Lena N.