Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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The claims were processed efficiently…
The claims were processed efficiently this time which I really appreciate. The monthly price of my policy jumps tremendously each year so I'll likely not stick with MetLife. No thanks on reaching out to customer service. I did that last year and all you did was offer to lower the coverage my policy provides.
Insurer: MetLife
By: customer
Ripoff
After paying for Trupanion every month for 11.5 years, my up-to-that-point healthy dog had to be put down unexpectedly. She had a tumor that hadn’t been caught through regular pet exams or bloodwork. It ruptured, leading to the extremely difficult decision to let her go. Trupanion was super kind on the phone and led me to believe that a good portion of the cost of the final vet visit and euthanasia would be covered. In the end, I received a check for $42. Even though the vet visit had been an emergency, they said that it was standard care and not covered. I can’t even begin to imagine the hundreds and hundreds of dollars that I paid to this company over the years (because the cost definitely kept rising), only to have them leave me stranded when I needed them most. I have a new pup now, and I most definitely do NOT have her insured through Trupanion. What a joke.
Insurer: Trupanion
By: Stacey Betsinger
It was very easy and convenient to…
It was very easy and convenient to submit a claim. I was kept informed while my claim was being processed. My claim and refund was processed in a timely manner.
Insurer: Spot
By: Alvin Poole
Placing a claim was easy and the…
Placing a claim was easy and the reimbursement fast.
Insurer: MetLife
By: customer
Spot is a reliable pet insurance…
Spot is a reliable pet insurance company. My pet had a serious illness and was taken to a veterinary hospital, where the bill totaled $2,000. I filed a claim online the next day. Within two weeks, I was reimbursed for the expenses, minus a $250 deductible. I recommend Spot insurance.
Insurer: Spot
By: Chris Poblete
So happy to be back with Nationwide
So happy to be back with Nationwide. I had pet insurance from them from the time my puppy first came home until March2026, which is 5 years. I foolishly left them when they trimmed down the pet insurance policy. After 3 months with another insurance I realize the value I lost. While I was not able to recuperate the previously offered premium at the time the policy changed I did get offered one that was very close. What accident and injury policy doesn’t cover labs, X-ray, surgery etc??? Thank you Nationwide for continuing to cover our beloved fur babies when they need it most!
Insurer: Nationwide
By: Renee Goldin
A little confusing but overall great.
It was relatively easy to file our claim although it was a bit confusing as well. You need to provide your dog's entire medical history from acquisition to date. New terms such as SOAP are used and it all just seems a bit overwhelming. That all said once the required information was provided the claim process was completed and it was adjudicated very quickly. Again it was a bit confusing when MetLife split our request into two claims. It wasn't obvious what was going on and why. Again a learning experience. Use their app and not their web site.
Insurer: MetLife
By: Randy M.
Quick refunds once the claim is…
Quick refunds once the claim is received by MetLife
Insurer: MetLife
By: Pat Clinton Shearer