Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
23,481 total
Other Categories
Metlife is TOPS
I work in the veterinary field where I am exposed to many pet insurance companies that our clients have enrolled in. Metlife is stellar in all areas especially in their phone presence. Last year we rescued a 5 month old puppy when 9 days later he chewed up a wooden hair brush, a pen, box of tissues and part of a book. Due to the sharpness of the pen and brush he had to have full surgery. MetLife did not question any of the process and reimbursed us the 90% that we had enrolled in. We highly rec Metlife and are customers forever!
Insurer: MetLife
By: Renee
saved from financial hardship
when I adopted my French bulldog I never would have expected that her first year would have cost me thousands of dollars in emergency veterinarian care but thanks to having this pet insurance I won’t suffer the consequences of financial hardship because of it .. and to think I almost didn’t get the insurance .. Truly thankful and blessed that I did
Insurer: Pets Plus Us
By: Chad
Premiums up 30+% a year even without ever a claim!
Better off saving your money yourself…your premiums just increase 30%+ each year even if you have never had a claim and no notification. Next is you have a claim and there is a loophole like your pet was only seen once and not 5 times for the condition. Same ole blah blah blah SHIM SHAM!
Insurer: MetLife
By: Brenda
Peace of Mind
I purchased pet insurance when my dog was about 6 months old. He is now 5 years old! I purchase pet insurance for peace of mind with illness or injury. I wanted to be able to provide the best care for my dog when injury or illness has occurred without having to worry about how being able to financially afford. I pay my vet with my credit card, submit my claim and when I am reimbursed I use that money to make a payment on my credit card . So far I have had the peace of mind I was looking for. It is easy to upload invoices through their app. I have even gotten a reimbursement the same day as submitting the claim!
Insurer: Healthy Paws
By: Ericha
Best Ins we have had
Metlife has been by far the best pet insurance we have had. Very prompt with doing claims and payout. The only thing I don't like is the APP you can't see certain things on it but when you call them they answer all your questions and are great. I have 3 dogs on it and another one soon.
Insurer: MetLife
By: Valerie
Save your money
Our experience with Pets Best Pet Insurance was deeply disappointing and a complete waste of money. Had we simply put the money we paid in premiums into a savings account, we could have covered our pet's entire procedure out of pocket and still come out ahead. Instead, we found ourselves paying for the insurance, paying for the procedure out of pocket, and then receiving only about 33% of the costs back. This was utterly disheartening. The high deductibles, numerous exclusions, and unexpected co-pays contributed to an overall poor experience. In hindsight, we would have spent a third of what we did over the past year by simply saving the money we paid to the insurance company. Pets Best Pet Insurance fell far short of our expectations, and we cannot recommend their services.
Insurer: Pets Best
By: John
Unhelpful and poor customer service
Filing a claim with Metlife is a joke of a process. They require a 12 month medical history, so expect to not be reimbursed unless you take your pet for monthly check ups. After multiple calls to customer service and confirmation that my pet's medical history was received the claim is consistently closed with the reason being "insufficient documents provided". You'd be better off saving your money monthly then paying for this policy.
Insurer: MetLife
By: Caylie
Pet Insurance
After paying for dental work. I researched pet insurance and decided to go with MetLife. I love them. If I have questions I can call and get answers. Everyone is friendly and helpful. I wish claims were processed a little faster but otherwise highly recommend them. I just recently picked another policy up for my cat.
Insurer: MetLife
By: sally
Always great.
They have always paid my claims and I had over five dogs that were covered by them. They never refused any claims they even paid for two knee surgeries on one of my dogs and they always pay for the euthanasia part at the end of life. I've had MetLife for over 13 years and I have gotten back quite a bit of reimbursement which would have cost me an out-of-pocket since I always had five dogs at a time. I highly recommend this insurance to all the people who ask me what insurance I use I just tell them that they just don't cover pre-existing but otherwise they're great. Plus they less then any others I have checked. Especially for senior dogs.
Insurer: MetLife
By: Barbara
Nothing but a hassle since joining
This is by far the worst pet insurance compagny. They increased our premium 2x in the spam of the same year even though they say their premium will never go up base on dog bread and size. We went from paying $123 last year to $149 and now $157 with a 20% dicount this year. They find every excuses in the book not to pay even when it is an emergency. CAA should not be recommended this company at all.
Insurer: Pets Plus Us
By: Kat