Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
23,481 total
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Good service but plan coverage reduced drastically thus their plans are not reliable
I had Nationwide for my cat and they were great from 2007 to 2024. I had the full coverage plan, which became expensive as she aged and developed lymphoma at age 15, but it was worth the cost. It helped me tremendously to cover her drugs for the therapy and the visits to the oncologist every three months. The claims process was easy and their website is easy to use. The problem came in 2025, where they dropped the full coverage in California, and limited the annual maximum coverage to $5,000 starting in 2025. This was a drastic reduction in coverage and unfortunately I could not switch to another insurance company due to pre-existing conditions. In 2025 she became ill and required a couple of hospitalizations, so that blew through the $5K within the first three months. For my next cat, I will not be insuring with Nationwide and will seek out another insurance company that has a better reputation for maintaining a full coverage plan through the life of the pet.
Go pet’s best
I bought this insurance when my puppy was only about four weeks old. About three months after he arrived home, I discovered he had many health issues, including hip dysplasia and digestive sensitivity, among other very difficult problems. He's been to the vet and specialist every time, and even had to go to the emergency room for unexpected events. He's had so many medical issues over the years. Without this insurance, the staggering cost of pet treatment in the US would be completely out of our reach as an ordinary family. I believe that if you love your furry friends and want to provide them with health protection, I highly recommend this insurance; it's been a tremendous help to our family and our dogs.
The best
Filing a claim is always quick and easy. I typically get reimbursed within a few weeks, which is pretty quick to me! I love the piece of mind that Pet’s Best gives me!
Insurer: Pets Best
By: Emily
Not worth getting this insurance
I recently had an emergency procedure for my dog, a few months after purchasing this insurance. The whole procedure bill was over $800, which also covered my $500 deductible. After the insurance agency reviewed my claim, all I was refunded was $50. I spend $70 a month for this insurance, and all I got back was a bill that doesn't even cover the monthly payment. Honestly, I think unless you find yourself in a situation where you need to pay over $5000, the pet insurance is not worth it. Within a year of just putting the $70 a month into a savings plan, that alone would cover this bill.
Unbelievable rate increases
I see I'm not the only one who had to drop insurance with Healthy Pets after many years because of rate increases. In the nine years I was with them, I only had one claim. Then the rate doubled, then tripled. When I asked why, they said it was because I live in an expensive state. I stayed with them because I thought my dog's age meant I had no better options. After the rate increased to $500 a month, I finally dropped them.
Insurer: Healthy Paws
By: Suzanne
Expensive, but worth the peace of mind
We've had Pets Best for several years for our dog, and up until recently, we've not ever had to use it for her. We chose a high coverage and paid quite a bit for it, and while we haven't gotten a bigger return than our investment, it did help us navigate an unexpected large bill at one time that would have been very difficult to afford on short notice. It's not like a human health plan where rates are negotiated, it's more like auto insurance where if you have to use it, it's there to smooth out what could be a catastrophic cost, even though you pay for it along the way. It remains to be seen if there's enough financial benefit for this insurance, but it is worth the peace of mind for us, knowing that we have some assistance if an unexpected vet bill comes in from a surprise illness or injury.
Insurer: Pets Best
By: Pet
MeowSaver of Fancy Babies
My kitty has been PetsBest’s client since 2014. We have been taken care of during difficult and tricky conditions. I have peace of mind financially when there are health related conditions requiring special treatment. I wish there would be some flexibility to upgrade older policies over 10 years, but it is still very supportive for services provided today.
Insurer: Pets Best
By: Sima
Still a great value
Although I upped my cat's deductible to keep premiums stable as he reached "senior" status, overall the cost of his pet insurance over his lifetime so far has been well under payments for claims. Having the peace of mind that he can receive the excellent care our vet provides is priceless.
I feel duped
Before purchasing pet insurance, I did tons of research. I saw that several companies had given people good prices for their first year but then dramatically increased their premiums in the second year. At the time, Pets Best had a good reputation for NOT doing that. I decided to go with them. My cat is healthy, and I had no claims. But in the 2nd year, my premium increased by 67%, and in the 3rd year, it increased by another 75%. I recently had my first claim for $120. Because of that, at policy renewal time, I won't be able to reduce my deductible at all.
Insurer: Pets Best
By: Greta