Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
23,536 total
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Pet's Best is with you every step of the way
Pet’s Best was recommended to me by my veterinarian, Dr. Lloyd Pilch, who told me: “Of all the insurance companies I’ve dealt with, Pet’s Best is the most reliable—quick to pay and without red tape.” He was absolutely right. I signed up based on his recommendation, and Pet’s Best has never let me down. When my dog Max was diagnosed with discospondylitis, I was devastated—but Pet’s Best supported us through every step, from MRIs to treatment. When he passed, they covered his euthanasia and even sent a heartfelt card, which meant so much to me. I’ve now insured three dogs with Pet’s Best and continue to be grateful for their compassion, reliability, and efficiency. The peace of mind they provide is worth every penny. I’ll always choose Pet’s Best for my pets.
Insurer: Pets Best
By: Scout
Massive 62% Premium Increase With No Meaningful Notice — Extremely Disappointing Experience
I’ve been a Nationwide pet insurance customer for years, and what just happened with my latest renewal has completely eroded my trust in this company. My annual premium increased 62% in one cycle — from $495.99 to $780.96 — with no clear advance warning, no plain-language explanation, and absolutely no recourse or escalation process available. When I contacted customer service, I was told the increase was due to “state factors,” “breed factors,” and “territory factors,” but no one could explain why these suddenly justified such a dramatic jump. I was also told that individual policies cannot be reviewed, adjusted, or appealed — not even when the increase is this extreme. Even worse, when I asked about switching to a different plan, they couldn’t tell me which of my dog’s existing conditions would be excluded until after I canceled my current policy and reapplied. In other words, the only way to try to lower my premium is to gamble with my pet’s health coverage. This feels unfair, opaque, and deeply anti-consumer. I’ve now filed complaints with the Texas Department of Insurance, the Better Business Bureau, and the Texas Attorney General. I want other pet owners to be aware of how little protection or transparency they can expect if Nationwide raises their rates without warning. I strongly recommend looking at other providers before choosing Nationwide for pet insurance. I genuinely wish I had.
Insurer: Nationwide
By: Matthew Stogner
Embrace Not Worth the Cost
I don’t think Embrace pet insurance is worth the cost. You’d be better off putting the money into an account and saving for when you need it. They have denied everything and the one thing they paid was a few dollars for a several hundred dollar bill.
Insurer: Embrace
By: customer
Worth every penny!
MetLife Pet is easy to work worth, and the claim process is simple. Great coverage at an affordable price to ensure your furry friend is taken care of, for the unexpected and regular wellness needs. It's worth every penny for the peace of mind!
Insurer: MetLife
By: Gina F.
Good/Bad/Ugly
Healthy Paws Pet Insurance offers good service overall, but pet owners should be aware of the dramatic premium increases as pets get older. My golden retriever’s monthly premium jumped from $287 to $807 once he turned 13 years old, despite having no prior medical history. The coverage itself has been reliable, but the sudden and significant cost increase at this age was unexpected and difficult to manage. Pet owners considering Healthy Paws should keep this in mind when planning for long-term expenses.
Insurer: Healthy Paws
By: Chenchen Zheng
Nationwide shouldn’t be taking payment…
Nationwide shouldn’t be taking payment for insurance if I don’t have insurance for my pet for 3 business days. It wasn’t transparently communicated that I have to wait for approval before I have insurance for my pet.
Insurer: Nationwide
By: Samantha
Premiums/Reimbursement/Deductible
I signed up with Healthy paws in 2012 for my two dogs with $250 deductible and 80% reimbursement. It was a great company until this year. I only have one dog now who is over 13 years old. My premiums have gone up alot in the last few years. My premiums change every December. In December 2023 it was 242.14. In December 2024 it went to $363.21. For December 2025 not only will it be raised to $411.54 but I am no longer eligible for the $250 deductible and 80% reimbursement. It will be $500 deductible with 70% reimbursement. Is this because I have an elderly dog? Earlier this year I had over 5 claims that did not process although they were submitted on the website which I had done for years. I had to speak with a Customer Liaison Manager to find the claims and process them. Soon after there were 3 more claims that were not processed and once again I had to speak to a Customer Liaison Manager to find the claims and process them. Healthy Paws also changed how payments are made. I always used a credit card. Now if you use a credit card you will be charged 2.99%. I asked if I could pay directly online through my bank as I do my other bills. I was told that was not an option. If I didn't want to pay a fee the premium would need to come out directly from my savings or checking account. Every time a company gets sold the customer is on the losing side. Don't sign up with Healthy Paws.
Insurer: Healthy Paws
By: None
It's offering a clearly steps to quote…
It's offering a clearly steps to quote & buy insurance for me. The quote offer special group discounts also helps.
Insurer: Sonnet
By: Bigeyes Open
Healthy Paws Took My Money for 6 Years and Abandoned My Cat When He Needed Care
I insured my cat Simba with Healthy Paws since he was 4 months old. When he developed IBS at age 1, everything fell apart. Healthy Paws refused to cover any of his prescription food — even though regular food triggers his symptoms and makes him sick. They also denied exam fees and lab work, claiming they were “routine,” even though every visit was for IBS flare-ups. For six years, they kept raising my premium while denying almost everything that mattered. I paid responsibly. I followed the policy. His vet documented medical necessity. And Healthy Paws still found excuses to deny care. I finally cancelled because the insurance became useless and expensive. I don’t expect anything from them now — I just want other pet owners to know how miserable this company is to deal with if your pet develops a chronic condition.
Insurer: Healthy Paws
By: Zoe Zhang