Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
23,536 total
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Competitive Rates, But a Frustrating Claims Process
I chose MetLife because of the competitive rates they offered after my previous pet insurer drastically increased premiums. Unfortunately, the transition has been frustrating. Several vet visits and conditions were classified as “pre-existing” simply because they were covered under my prior policy. On top of that, every claim has been delayed, repeatedly requesting additional documentation—specifically the veterinarian’s SOAP notes. These notes have been submitted multiple times for each claim, yet the process stalls. Either the notes are difficult for MetLife to interpret, or there’s a systemic issue. If your claim isn’t extremely detailed and prescriptive, expect it to be denied.
Insurer: MetLife
By: customer
Great coverage and quick payments
Great coverage and quick payments - this is exactly what we were hoping for when we made the decision to get pet insurance. The app is very easy to file claims and they update you through every step of the process. Very impressed and very relied to have such great coverage for our pup.
Insurer: MetLife
By: Courtney M.
Very satisfied
I’ve only used it once, but I was very satisfied with the quick turnaround for refund. I do hope you don’t go up anymore. Gail Harville
Insurer: Prudent Pet
By: gharvillecharter.net
Embrace DOUBLES Premium every year after your dog turns 10
My premium if I was stupid enough to renew would have been over $4800 for 14yo medium (48lb) mixed breed female dog for only $8k of coverage, $1000 deductible, 80% coverage.
Insurer: Embrace
By: Robert
Veterans vlaim
Very happy with Pets Best! Easy to file and nice to save on expenses
Buyer Beware
Be very careful prior to purchasing this insurance. It is good for the first 3 to 4 years, then they start increasing the rates by 20% yearly. At Age 10, it increases by 200% and then at age 12, it hits a whopping 400%. My rate went from $1,400.00 to $5800.00 yearly when my dog went from 12 to 13! You have rights, call you state insurance commissioner and file a complaint, mine in California was very surprised of this behavior and will open an investigation. Insurance companies are NOT FREE to charge what they feel, this is regulated business folks! Remember, this is your money handed over to the insurance company, pending a future withdrawal when a covered expense arises...they are investing your premium at many times the return once it is handed over to them. Also, they have quietly without notification removed the healthy Pet Discount which brought your pets deductible down by $50.00 per year for every year without claims. Mine is down from $1,000.00 to $450.00, It no longer makes sense to hold back on those claims that would be small vs a premium increase for filing...flood them with everything legitimate the policy claims they should cover. This benefit has been removed from the renewals going forward.
Insurer: Embrace
By: Anthony
I spent a lot of time looking at the…
I spent a lot of time looking at the various Pet Insurance providers, but I still felt like so much of the decision depended on the unknowns that I was trying to insure against! So I can't really remember what convinced me to go with MetLife Pet at that time, but I've had nothing but positive experiences after this first year. I'm really, REALLY glad that I got pet insurance right from the beginning, and that would probably be true no matter which company I purchased insurance through. That being said, I've had no issues submitting claims or being reimbursed under my plan, and I'm glad I picked one that's been working so well for us.
Insurer: MetLife
By: R j
I haven’t used it yet
I haven’t used it yet and it is not enough coverage so I need to cancel this insurance
Insurer: Nationwide
By: HOMER S
Easy and clear to purchase.
Easy and clear to purchase.
Insurer: Pumpkin
By: Michael Pappaceno
I signed up because it was 50 $ a month…
I signed up because it was 50 $ a month and covered 90% of all visits including any doctor visit . I wasn't cheap and i selected the best and highest coverage for my pet . But now the premium almost doubled. I pay 97$ . Not only but also a claim was denied because only one time many many years ago she has crystals and never had them again nor ever had UTI but it was still considered pre-existing condition coz I went to do a urine analysis on her . Not only that but also what I paid out of pocket for that denied claim was not considered part of my deductible. So if I calculate how much I paid in premium in year and how much was covered this year. Then I paid more in premium than what the insurance covered which basically means I would save more money if I didn't have the insurance .
Insurer: MetLife
By: customer