Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
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The insurance is incredibly expensive
The insurance is incredibly expensive. Because of this, we only have the emergency coverage. With 2 emergencies lately, there were hefty deductibles on top of monthly fees. Trupanion barely covered half the bill. For 2 dogs it cost $3600 a year. Then there are $250 deductibles for EACH dog. Astronomical.
Insurer: Trupanion
By: Kathleen
Quick and easy process, needs more information about requirements up front
the process was simple and quick, but doesn't say up front that there is a higher cost for the 1st month (until you get to the billing page), or discuss the requirement for a recent physical exam (within 6 months). It would be helpful to know these facts initially so that you don't pay for the insurance and then find out you're in for scheduling vet visits for everyone and paying for that out of pocket before the policy can be active! (we take our pets to the vet once yearly, and they are coming up on their next visit, so the hope was the insurance would be in place to cover that wellness visit, but now it has to come out of pocket for the policy to begin)
Insurer: Nationwide
By: customer
This insurance is very good
This insurance is very good, but pricey.
Insurer: Pumpkin
By: Lynn
They have been raising the montly rates…
They have been raising the montly rates and have not let me know.
Insurer: MetLife
By: customer
Raised my rate 300% ($450/mo) So now I…
Raised my rate 300% ($450/mo) So now I either treat my cancer or pay for my cat's illness. Then they have the nerve to ask for a review. Ok, you got it. Healthypaws has a class action lawsuit against them in every state they provide service. Please feel free to email Healthypaw's CEO Paul Morrissette about what an absolute D he is. You can find his email online very easily.
Insurer: Healthy Paws
By: anon
Our dog has had several health issues…
Our dog has had several health issues in his nearly 6 years of life, including a rare condition that required surgery and medication for the rest of his life. He also recently had to have knee surgery, which was quite expensive. We have had only the best experience with Healthy Paws - our dog would be in a very different place without our insurance!
Insurer: Healthy Paws
By: Natalie Hotchkiss
Do Not Trust!!!
I recently went through one of the most terrifying and stressful situations and had the misfortune of having Pets Best as my insurance company. First, they took well over a month to even confirm if they would approve or deny my claim. Which, in the instance of finding out my dog had cancer I did not have the luxury of waiting. I needed to move quickly on to the next steps of seeing specialists and get a treatment plan going. I have insurance to be responsible and elevate these stressful situations, but they did nothing but add to them. I was meeting with specialist and going over plans all with the added stress of wondering if this will be approved or denied. I finally find out that I was denied bases on "pre-existing condition". How can this be a pre-existing condition if he has never had cancer, and he has never been seen for "cancer like symptoms"?! Then when you call to speak with someone about the claim they give you no information other than you can appeal. I have never dealt with an insurance company that was so inefficient and untrustworthy. My previous insurance was quick, efficient, and easy to deal with. I would have stayed with them if they did not discontinue my plan in my state. DO NOT TRUST THIS COMPANY!!!
Insurer: Pets Best
By: Sarah
Mixed Review
The service and customer support is excellent. Our dogs claims are paid promptly and I can always call and get a person on the phone without going through a tedious automated phone routine. However, the premiums have increased 30+% per year for 2 consecutive years!
Insurer: Trupanion
By: Steve Smithcustomer
The claims are easy to fill out and…
The claims are easy to fill out and payment is pretty quick. I do wish we got more back or had more options for dogs that came to our homes a little later in their life.
Insurer: Spot
By: Anna Marie Lawson
The pre-existing clause is not clear
The pre-existing clause is not clear. My claim was denied due to "Pre-existing condition. There was no diagnosis at the prior to the insurance start date. The diagnosis was made at the time of his visit. If there was no diagnosis prior to the start date of the insurance, how can it be a pre-existing condition. Thinking about cancelling policy all together. I did read through the all of the policy documents and restrictions, and the wording is not clear. They just want your money. There is no compassion for the pet. Highly dissatisfied. Think carefully before using Pumpkin Pet Insurance.
Insurer: Pumpkin
By: Maria Sowers