Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
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Exceptionally quick payment!
Our 20 month old rescue required emergency surgery on a holiday in Canada. When all was said and done the final bill was almost $11,000.00! Furkin paid out promptly and turned what could have been a catastrophe into a something more manageable. I have never had insurance prior to this and I am so glad I did this time.
Insurer: Furkin
By: Robin
Not the same company anymore
I’ve had my pets insured with Pets Plus Us since 2013. In fact, I used to work at PPU for the first few years they were in business. Even after I left the company for personal reasons, I still continued to recommend them. Now, in 2026, with pet 3 and 4 insured with them and the company has changed hands I can tell they are not the same company anymore - for the worse. They do not underwrite policies upfront anymore and now I can not make the same changes to my policies as I did with pet 1 and 2. Very disappointing to see that a company that was far and above a great pet insurance company is now turning into every other insurance company..
Insurer: Pets Plus Us
By: Laura
I have been with Fetch Pet Insurance…
I have been with Fetch Pet Insurance for about 3 yrs & I am very happy. I have put in two claims & my deductible is $500.00 . I was happy those two times that even though I didn’t meet the deductible ( $479.00 ) short from my deductible I was still able to collect something. I really appreciated the company taking into consideration some of the expenditures for my pet’s wellness checkup.
Insurer: Fetch
By: Janice Linton
CAUTION ⚠️
CAUTION ⚠️ When I got fetch for my Bulldog in 2017 it was about $90 per month. Unlimited coverage, 90% co pay and $400 deductible. The following year my monthly rate went up by almost a hundred dollars. I called and asked why and they said it was in the fine print. They have the right to increase premiums as they see fit. At this point she had pre existing conditions so to get another insurance was not really ideal. I continued my insurance with fetch for a few more years. Each year it would increase by nearly a $100 a month. Long story short by the time she was 7 they were asking for $500 a month, lowered her annual coverage from unlimited to $15,000 and changed the copay to 80%. deductible remained $400. I canceled it that year I’d rather swipe my credit card and make the monthly payments to AMEX at least I get aeroplan points. Such scammers. Side note they did cover every claim I submitted but at what cost. $6000 a year plus $400 deductible…..for 15 grand in coverage and your still paying 20% of the bill.
Insurer: Fetch Canada
By: Ana Rcg
The process is smooth
The process is smooth and user-friendly. I appreciate the quick payouts, though pricing could be slightly more competitive.
Insurer: Spot
By: Arthur Baker
They'll take your $$..won't give it back
After 2 years of handing PetsPlusUs our monthly fees and not making 1 claim i decided to cancel the policy ( I'll bank $155/month myself) .Policy was cancelled Feb 7th...today is April 13th and I've yet to receive my premium refund seeing i cancelled 2 days after they took out their money from my bank. I had to email them first time in March- i was informed cheque was in the mail. Screw the 14 business day crap they tell you ...its been over 40 now!! Pet insurance is the biggest scam ever!! I wouldn't touch PetsPlusUs even if it was free. If I could give them less than 1 star I would!!!! Horrible company!!!!
Insurer: Pets Plus Us
By: Donna
Latest 1 comments
I was about to write a comment when I came across yours, which is absolutely spot on. PetsPlusUs is the worst pet insurance company ever. They take an eternity to process each claim, and at the end of the day, they don’t even give you anything in return. HORRIBLE COMPANY
Easy to use, affordable!
Easy to use, much less expensive than other insurance companies.
Insurer: MetLife
By: Kyle
Run the numbers!
Buying insurance from Pets Best seemed like a good idea and, like all insurance companies- I guess- turned out to be more of a money maker for Pets Best than the insured. I didn't like that the monthly premium kept going up- automatically, each year as if it should be an accepted way for insurance companies to do business. Like they were owed that increase regardless of pay outs. Anyway, ultimately, I ran the numbers for me from March '25 to March '26- during which there was another premium increase in July. My total payout for insurance and vet bills was $2325. This included my dog's annual wellness check up and two visits. The total covered and paid by Pets Best was $251! Had I just put money into an interest bearing account for Vet stuff I would have saved $1187. Maybe this doesn't seem like much but it adds up! I know that the reason insurance is bought is the fear of some big Vet bill- which, I guess, could happen. It's a roll of the dice. However, had I just put money aside for Vet stuff instead of giving it to Pets Best, I estimate that I would have close to seven or eight thousand in the bank at this time.
Insurer: Pets Best
By: Michael Pray
I pay for gold preventative but when I…
I pay for gold preventative but when I submitted my claim for heart guard they didn’t cover any of it.
Insurer: Spot
By: Denise Leake
Simple and fast claims
Making our pet insurance claims is so easy. We are grateful for the coverage. We didn’t know that we’d have such a needy kitty when we got him and the insurance. We are grateful that we have it!
Insurer: MetLife
By: S. Pirrello