Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
23,536 total
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Easy to enroll covers what is needed
Easy to enroll covers what is needed
Insurer: MetLife
By: Barbara Ryan
Premium doubled on auto-billing. Minimal notice. No resolution.
I’ve been a Healthy Paws customer for years with minimal claims over the life of my dog. My monthly premium increased from under $150 to $352.33. Because the account was on automatic billing, the new rate was applied and continued for months before I caught it. Healthy Paws stated that a renewal notice was sent via email and later provided a copy. The subject line reads “Your Pet Insurance Policy Update,” and the premium increase is embedded within a broader message rather than clearly presented as a material pricing change requiring acknowledgment. When I contacted them, I acknowledged the policy terms and proposed a straightforward resolution: move to a lower-cost plan and address the approximately $1,600 in overpaid premiums in a way that preserved the relationship. They declined. I was told no adjustment of any kind was possible. This may meet a regulatory standard. It does not meet a reasonable standard for communicating a material change tied to automatic billing. If you’re evaluating pet insurance, I would look for a company that treats a doubling of premiums as something that requires clear, active acknowledgment—not a single standard notice. That was not my experience.
Insurer: Healthy Paws
By: ER
Super easy to upload my documents…
Super easy to upload my documents through the app and I received my compensation in a very timely manner! Very happy with my service so far and grateful for the opportunities it provides for me and my pets!
Insurer: MetLife
By: customer
My cat had not been acting normal so…
My cat had not been acting normal so took into the vet. After drawing labs and doing an inspection noticed that her back leg is injured. Provided pain medication and wanted to do a follow up in two weeks. The insurance says it covers wellness and injury/accident. On a $400 bill only $32 was covered. The insurance doesn’t cover anything. No idea what I am even paying for when it doesn’t cover anything when you take your pet into the vet.
Insurer: Nationwide
By: Tyler Sanders
Extremely Disappointed After 13 Years of Loyalty
I’ve been a Healthy Paws customer for 13 years and have insured all of my dogs with them. I’ve always had a $250 deductible with 90% coverage, and I have never missed a single payment in all those years. I believed I was a valued, long‑term customer. Recently, I noticed my monthly premium had dropped slightly, which didn’t make sense. When I logged into my account, I discovered that Healthy Paws had unilaterally changed my deductible to $500 and reduced my reimbursement to 70% — without any clear notice, explanation, or consent. After more than a decade of loyalty, this feels like a complete betrayal. I trusted this company to be there when my pets needed them, and instead I found out major policy changes were made behind the scenes that significantly reduce my coverage. I’m extremely disappointed and frustrated. Customers deserve transparency, especially those who have stayed with a company for over a decade. I hope Healthy Paws reconsiders how they treat long‑term policyholders, because this experience has destroyed my trust in them.
Insurer: Healthy Paws
By: Rick Wood
Would highly recommend not choosing this company
Would highly recommend choosing a different policy for your pet, company Will do everything possible to either have you do all the work for them or deny the claim. Maybe consider just putting the money you would spend on this policy every month into a separate savings account to have in case of pet emergency.
Insurer: Embrace
By: Shannon Wilson
Pets Best used to be amazing
Pets Best used to be amazing, but the past couple of years, things just don't seem to be the same quality. First, the website and app constantly have issues. Almost every time I uploaded a claim, they would say they needed an itemized receipt, even though I had already uploaded. I would have to re-upload the exact same document, but it was only after I highlighted the areas that they said were missing from the original upload that they would say the document showed what they needed. (mind you, these were things that could easily be found, like the date of purchase, the dog's name, the medication, and the total price.) For the past at least 6 months, I've had to update every claim I've submitted, "due to not attaching an itemized receipt." The thing is, I've already uploaded the receipt every time. There is some sort of glitch. At first I thought it was the app, so I started using the website, but it's still happening. Reimbursements take way longer than they used to. And, my 11 year old's insurance premium jumped by an exorbitant amount this year compared to the increases in previous year, despite him being very healthy, other than some allergies. Also, they are very hard to get in touch with. The chat box on the website frequently says the wait is too long and that you need to call the number instead.
Insurer: Pets Best
By: Meagan Gregory
Very easy claim and refund
I took my kittie to the vet and found out he had asthma. I spent approx 1,300 on everything. Tests, medicine, and the visit itself. I got about 1,080 refunded and that was an absolute blessing. They gave back 90% and subtracted $100 which was my deductible. It was very easy and very quick.
Insurer: Spot
By: Nicole Bell