Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
23,468 total
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Horrible
Everything about this company is a lie. I have been paying into a plan for a year and they rejected all of my claims with no basis. No not trust them! I have no way of covering my pets bills and I’ve paid hundred of dollars to them for nothing. Heartless crooks that should be ashamed of themselves.
Insurer: Pumpkin
By: Lo
Very easy with many options to…
Very easy with many options to customize plan
Insurer: MetLife
By: Colleen Macner Allen
Great plan amazing benefits
Great plan amazing benefits
Insurer: MetLife
By: Maria Carbaugh
Great claims process
Great claims process. Fast reimbursement. Fair premiums.
Insurer: Pumpkin
By: TC
Horrible
I've been paying for the insurance for 9 months and only just now filed a claim. I filed after an emergency visit on May 2 2026. Today May 14 it's still pending. My vet sent records a week ago. But that wasn't good enough. Without the vet knowing Lemonade emailed them back asking the policy number be added. Only after I got frustrated and called around did my vet discover this. Now Lemonade has everything but still haven't finished reviewing my claim. They lie when they say most claims handled same day and within 48 hours. I have cancelled my policy because I don't want to pay $56 a month for nothing but headaches and stall tactics.
Great experience
I recently switched from another company due to rude customer service. Pets Best was very easy to get in contact with, answered all my questions, and were polite. They paid my claim in a timely manner and without issue. I shopped around before selecting this company and they were by far the most bang for my buck.
Insurer: Pets Best
By: Lisa
Poor Premium update notice
I called to change my address bc I moved out of state. The person that was helping me updated me with a much higher premium cost than what I was currently paying. She couldn't explain to me why the cost was higher for me in Michigan vs New York, NY - one of the most expensive cities in the world. It was odd, and unsettling.
Insurer: MetLife
By: Sarah Bowman
Enrollment and claims process all online clear and easy to process..
Premiums were reasonable. The insurance and claim process is all online easy to understand enrollment and making claims. Claim processing was exactly at amount as expected.
Insurer: Spot
By: Paul