Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
23,536 total
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Helpful agent
Helpful agent. Good pricing
Insurer: Prudent Pet
By: carolynamarqgmail.com
Great pricing and flexibility
Great pricing and I like the flexibility. My biggest concern is cancer since my older dog is currently very expensive so the high deductible plan was perfect to provide me with some ease of mind.
Insurer: MetLife
By: Patrick Gaul
Great prices, but the checkout was a nightmare. I almost gave up!
The pricing and coverage options for bundling my home and auto insurance were good and easily beat the competition. However, actually completing the purchase was almost an impossible mission. The website kept crashing, slowed down significantly, and threw constant error messages at the final payment step. I had to redo the whole quote multiple times, and I honestly came very close to giving up on Sonnet entirely. In the end, I had to contact human support just to bypass the platform glitches and process my down payment. Great insurance product and savings, but the online checkout system is incredibly frustrating.
Insurer: Sonnet
By: Ivam Paulino
Prices are fair ,process was straight…
Prices are fair ,process was straight forward. No pushy tactics.
Insurer: MetLife
By: RENEE SNIEGOWSKI
The claim went smoothly
The claim went smoothly, however the compensation for keeping the pet healthy should be larger
Insurer: Fetch
By: Duane Skibinski
Sonnet rates don’t line up with online comparisons
Originally got a quote through rates.ca and decided on Sonnet because of their low price. Called in to get that price and was given a policy that was way outside the estimate. Insurance companies need to stop listing rock bottom prices on comparison sites just to look good. Customers take those estimates into consideration when buying new vehicles. The only reason they get as good of a rating as they do is because they are open later than most insurance companies. Which means you can call after work to get what you need done. I will be shopping for new rates when renewal comes.
Insurer: Sonnet
By: Brian
Worst customer service I have ever dealt with.
This company only cares about the money. They lure you in with a low premium and then drastically increase them every year. They were the subject of a lawsuit for increasing premiums without notice. Their customer service for existing customers is someone from the Philippines who speaks very broken English. I could not understand what she was saying and sent emails asking that someone I could understand please call me and no one ever did. Finally I called and chose the option for wanting to purchase pet insurance (not existing customer) and surprisingly I got someone that spoke very good English. I would look elsewhere when choosing pet insurance.
Insurer: Healthy Paws
By: Brett Wightman