Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
23,536 total
Other Categories
Do not get Trupanion for your pets.
Do not get Trupanion for your pets. The only reason we still have this insurance is because we enrolled when our dogs were young and healthy. At this point, switching providers would mean all of their existing health conditions would become “pre-existing,” so we feel completely stuck. Not only is Trupanion significantly more expensive than many other pet insurance companies, but they also constantly make billing and coverage mistakes and then refuse to correct them without forcing customers through a lengthy appeals process. The worst part is that whenever Trupanion makes an error, the burden falls entirely on pet owners and veterinarians to fix it. Their appeal process requires doctors and staff, already working exhausting schedules, to spend additional time contacting the insurance company, submitting documentation, and explaining issues that were caused by Trupanion in the first place. Just today, we were incorrectly charged a $500 deductible for treatment related to my dog’s chronic condition, a condition he has been treated for over 8 years, and for which the deductible had already been satisfied long ago. The paperwork from the veterinary hospital was filled out correctly from the start. This was clearly a Trupanion system or billing error. Now, after spending all day in and out of surgeries, someone from the surgery department has to take time to contact Trupanion to correct their mistake. That is unacceptable. Trupanion should be responsible for fixing its own billing errors, not veterinarians or exhausted pet owners. Their entire business model seems to rely on customers giving up on the long, frustrating appeals process and simply paying bills that should have been covered in the first place. Be aware before choosing this company.
Insurer: Trupanion
By: Margarita Vaiman
Easy of filing a claim
Easy of filing a claim. Easy of payment. Spot allows a sometimes stressful decision making even so much easier by affording me the opportunity to provide the best care for my pet knowing it is affordable.
Insurer: Spot
By: Enid Maldonado
Rates increased and checking account debited w/out agreement
I've been a customer of Healthy Paws for a few years, with no problems. I was paying $139/month for my two dogs. In Jan. 2026, all of a sudden my checking account was debited for $182.66; then on 3/3, debited for $348.39, and for that same amount again on 3/29 and 4/29. I never agreed to an increased premium of any amount, least of all a more-than-doubling of my rate. An increase of that percentage without agreement is unconscionable. I requested a refund of the overages, but was refused. I canceled my account with them, and would never do business with them in the future. (They have over 200 complaints with the BBB.)
Insurer: Healthy Paws
By: Joel Koosed
easy to do and good plans available and…
easy to do and good plans available and with employer discounts, it's great!
Insurer: MetLife
By: Renee Foster
So Easy
I recently purchased a 2 year old male kitten from our local shelter for my daughter. I wanted to ensure he would have the best possible care. My employer advertised Metlife Pet Insurance and the process was phenomenal. So easy to purchase at an awesome rate.
Insurer: MetLife
By: Melonie Nixon
Very helpful in comparing different…
Very helpful in comparing different companies and policies. Pricing was very good for all the coverage.
Insurer: Prudent Pet
By: wilkesbirdsgmail.com
SCAMMERS, HORRIBLE COMPANY, NEGATIVE STARS
if i could give this insurance company a negative review i would. this company does nothing but make you pay for all your pets stuff, the insurance we signed up for was supposed to cover all of our issues with our dog and then they say they won’t cover it even though the issues fall between the guidelines. absolutely a scam I will be telling everyone to stay away from this insurance company. they are horrible, not only do they deny everything and make you pay when they say they will cover it the costumer service is even worse. stay away at all costs if you have an animal.
Insurer: Trupanion Canada
By: Olivia Barone
Great customer service
Great customer service. Fair price. Great insurance protection. Easy to use for claims
Insurer: Nationwide
By: James Wiley