Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Trupanion is the best
True panionium aid exactly what they said they would pay and since it was a direct build from my veterinarian it was a quick and easy process
Insurer: Trupanion
By: Elizabeth
Cancer treatment.
When provided with itemized receipts review and payment was prompt.
Insurer: Trupanion
By: Michelle
Outstanding Customer Service and Care
I have had Trupanion for my Sofia since she was 1 year old. I only heard about it then. She is nearly 10 in September and I have piece of mind that Trupanion will be there for she and I in her golden years. She is a Chihuahua and the lifespan is 18 - 20 years. I am so happy to be part of this fantastic coverage for my Sofia. - Thank you for processing my claim so quickly and auto-depositing into my account so quickly. God Bless you all !!
Insurer: Trupanion
By: Michael
Highly recommended
Fast response and payment. Excellent and happy with trupanion. Have used trupanion for past dog and will for future pets. Totally will recommend trupanion.
Insurer: Trupanion Canada
By: Joyce
I always find it's easy to submit claims online and I'm paid quickly for qualified claims.
I always find it's easy to submit claims online and I'm paid quickly for qualified claims.
Insurer: Trupanion Canada
By: Dianna
Trupanion Provides Outstanding Service
Your email response happens the same day my claim is submitted. Your assessment email arrives the following day. My cheque arrived within a week. You are always prompt. Your service is excellent.
Insurer: Trupanion Canada
By: Mary
Best Pet Insurance
I was amazed of the ease of submitting paperwork for Bolt visit to the vet. I was even more amazed when I received a refund check for his visit to the vet. I am very pleased and happy I chose Nationwide for my Bolt's care.
Insurer: Nationwide
By: Wendy
Keeps raising rates
Healthy paws will continue to raise your rates over the life of your pet until it is almost unaffordable. They don't raise it in the first couple years but by the time your pet gets older and it would be hard to switch companies especially if there are any underlying health issues the rates start to increase substantially. I have been a customer for almost 10 years. My monthly premium started out at $39 a month, now I am paying $130 and my deductible doubled without them notifying me. They do make it easy to submit a claim, but more often then not when I have submitted a claim, I have had to call customer service to sort things out because they didn't pay me what I was entitled or they needed more medical records. This company seems good at first but don't be fooled, they will get you in the end.
Insurer: Healthy Paws
By: Doug
Claims are difficult until they have medical records and it's lunacy to need 1 year of medical records on a 6 mo old dog
I submitted a large claim for a hospitalization in May and the claim has still not been paid. I was told they needed a GAP letter to explain why I don't have a year's worth of medical records on a 6 month old puppy. DUH his birthdate is 12/1/19. I emailed the note twice only to be told they did not receive it. It has been extremely difficult to get the medical records they need. Finally asked to speak to a supervisor and hoping to get this resolved. If you are using the app to submit a claim don't bother. There is an option to request medical records but NO request will be made. This cost me a month of wasted time. Just know they will process no claims without a complete medical records profile of two years for an older dog and 1 year for less than 12 mon old. They do not offer help with getting records and records must be totally complete including all vet notes and labs, tests, etc.
Insurer: Nationwide
By: Brenda
Excellent service and quick turn around on claims
Excellent customer service and now the turn around time on claims is super fast. Direct deposit is a great feature for receiving funds fast.
Insurer: Nationwide
By: Amy