Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Exceptional claims service
First puppy ever. Decided to get pet insurance a few years ago. Did not get insurance before as I was always concerned about the potential difficulty in making an insurance claim and getting payment if my puppy got sick. Well, our puppy got sick recently and we took her to the vet. The vet hospital did a lot of CT scans etc. and determined that our puppy had an enlarged liver. Total cost was around $ 4,000. The hospital sent the invoice directly to Trupanion. Within about a week I got an e-mail from Trupanion that the claim had been processed and paid as per the policy. I am extremely impressed and will recommend Trupanion to all others whenever possible. Thank you Trupanion for coming through as promised and the wonderful support.
Insurer: Trupanion Canada
By: TC
Upstate Dog
Trupanion pays back 90% of most of my claims. Sometimes they are processed quickly, sometimes not. Customer service reps are helpful and nice, however callbacks are not often and most email inquiries are not returned. Expect HUGE yearly premium increases and this pet insurance carrier is not cheap.
Insurer: Trupanion
By: Abby
Service response payment has always been excellent
Service, response, payment has always been excellent
Insurer: Trupanion
By: Therese
Great service!
Great service! Claims are easy to file and quick to reimburse.
Insurer: Trupanion
By:
It was a very simple process.
It was a very simple process.
Insurer: Trupanion
By: JOYCE
Very satisfied.
The Vet's office submitted the claim form and within a week I had received an e-mail from Trupanion with a statement of the claim. A few days later, a cheque arrived in the mail. Simple and fast.
Insurer: Trupanion Canada
By: Melissa
Outstanding Products and Service!!
I have had other pet insurance in the past with previous dogs and it wasn't worth the money. There was a per occurrence deductible and then they wouldn't allow anywhere near what the vet charged! With my dog Bindi, I did more research and found HealthyPaws Pet Insurance. This works just like people health insurance! Choose your annual deductible and coverage to get the coverage and monthly payments that work best for you. We opted for the $500 annual deductible at 90% coverage. It paid off in a big way! My girl decided to chase a cat and ran through a barbed wire fence to get at it. She tore open her chest, a 4" laceration with a flap of skin hanging down. It took a visit to the ER and surgery to sew her back up again plus all the meds that go along with it. Filing the claim was so easy. I simply uploaded the vet bill to their website. No forms to fill out, no questions. Within 10 days I had my check! I was floored. Then a week later my girl woke up vomiting blood. Back to the ER where they ran bloodwork and took an Xray. Nothing was found. All they could do was send her home with more meds and a special diet and hope the vomiting would stop. Thankfully, it did. Again, uploaded my vet bill and within one week I had my check. I cannot believe how easy it is. Not only that, but I received and email form Leslie in their customer care department wanting to know how Bindi was doing. Floored! I can't say enough good things about this company!!!
Insurer: Healthy Paws
By: Maria
I am very pleased the way Healthy Paws expidited my most recent claim
My 6 1/2 year old Yorkie (Casey) was passing blood in his stool on the evening of 7/21/20. Immediately took him to the emergency hospital where he was treated for IBS, I incurred considerable out of pocket expense for that visit. The next day I put in an insurance claim to Healthy Paws which was completed the following day. I requested that I be reimbursed as quickly as possible. Two days later the reimbursement funds were back into my checking account. Very rarely do you receive that kind of service from any insurance company. I truly recommend Healthy Paws. Mel
Insurer: Healthy Paws
By: Mel