Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Hiccup with Online Claim Submission
Claim submitted online, but for some reason, the invoice from vet was not received by Trupanion, and I was asked to resubmit by email. No feedback as to what went wrong with the online submission, but the claim was processed promptly after that hiccup, as per usual.
Insurer: Trupanion Canada
By: Philip
Thankful customer!
Everyone told me to sign up for pet insurance when I was making the decision to adopt a puppy a couple months ago. After shopping around and hearing great things from mutual friends, I decided to go with Healthy Paws. Their monthly premium seemed manageable and coverage was described as fair and thorough. Flash forward to a month and a half into owning my sweet new pup, and we suffered our first major freak accident. He wound up getting bounced from ER to vet to ultimately needing emergency eye surgery, and less than 24 hours later, we were faced with a $7,500 bill to save his poor little eye. Luckily I had opted in for the insurance when I first got him, and since our grace period was over, we qualified for the full coverage offered for such a sudden damaging accident. I wound up paying a fraction of what I would have, and was able to upload my bill invoices quickly and easily with their super intuitive app through my phone. I am above and beyond thankful for Healthy Paws and couldn't ask for a better coverage during such a stressful time for me and my pet. They are quick, caring, personable, available, and efficient. I highly recommend them to any and all pet owners!! We are thrilled to be a party of the Healthy Paws family.
Insurer: Healthy Paws
By: Mia
Highly recommend. Paid claim promptly. Easy to communicate with them.
Started processing my claim on day one. Received payment promptly. Staff was very helpful on filing claim. Would definitely would recommend them.
Insurer: Healthy Paws
By: carole
10 out of 10
Great customer service, ease of submitting a claim and prompt reimbursements.
Insurer: Healthy Paws
By: Kim
Very fast processing and reimbursement
Very fast claims processing and reimbursement. All of my vet's sent in their med rec's as soon as I asked them to, and they sent them directly to Healthy Paws. So I'm sure that helped expedite processing of my claims. Except for not paying for exams including emergency exams they paid for everything else at exactly 80% after deductible. Best pet insurance so far.
Insurer: Healthy Paws
By: GININE
I'm very disappointed how this claim was handled
Normally I give the highest rating. Not this time. Two months to put through a 70.00 claim, when I have been paying for Ginger for over two years. Don't you think you should have collected all her info when I first signed her up. That's what my others dogs insurance company did.
Insurer: Trupanion Canada
By: Cathy
Must have for your FurFamily
I just got this plan within the last month and I already submitted a wellness claim for my puppy and was paid quicker than expected. Adding the wellness as a puppy definitely worth it and pays for itself. And you have coverage if anything bad happens(pray it doesn't) but at least you are not out of pocket tons of money when you have Pets Best Insurance
Insurer: Pets Best
By: Jennifer
Great service again!
Reimbursement was again quick and easy. Thank you.
Insurer: Trupanion
By: Jan