Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,064 total
Other Categories
A company that truly cares about the health of your pet!
I had never owned a dog before, but 5 years ago I decided to adopt, NORI, a dog from my local shelter. A friend suggested that I get pet insurance and recommended Healthy Paws. It was the best decision I could have made! In June 2020, I noticed a cancerous tumor growing on Nori's left nipple. It was a sarcoma so we decided to perform surgery to remove it immediately. Because of the aggressive nature of NORI's cancer, it was recommended that we see an oncologist after surgery. NORI is doing well, but she sees the doctor for blood work once a week and has chemotherapy treatments every 3 weeks. As you can imagine, the vet bills would have piled up if I was not insured by Healthy Paws. They have a convenient mobile app that allows me to take a snapshot of Nori's bills and immediately submit the claim. Within a week, her claim is reviewed and a reimbursement payment of up to 90% of the cost is direct deposited to my bank account. The financial support has been wonderfully reassuring and gives me peace of mind so that I can focus of taking care of my beloved NORI. In addition, the customer service is exceptional. Not only do they make certain that I receive my reimbursements quickly and efficiently, but they also contact me regularly to see how NORI is doing. The emotional support I have received from Healthy Paws was unexpected but SO greatly appreciated. This is a company that really loves and cares about the well-being of animals. Pets are a special part of our family. They deserve the best. Healthy Paws will give you the best service and quality of care.
Insurer: Healthy Paws
By: Jan
This time was fine but I still haven't received my check.
This time was fine but I still haven't received my check. And the submission for Penny's mitral valve sufficiency checkup for the submission of $250.00 was not entered in my explanation of benefits. Please let me know if I should resubmit. Otherwise I've satisfied all these 9 years. Sylvia Chandler
Insurer: Trupanion
By: Sylvia
Great Website
Very easy to choose a plan
Insurer: Trupanion
By: Jerry
Bowsie's mamala
It's always so easy to submit a bill.
Insurer: Trupanion
By: Karen
Smiley
Very prompt with payment.
Insurer: Trupanion Canada
By: Frederick
Every pet owner should have Trupanion
I am a huge fan of Trupanion. They remove the financial burden from a difficult time of caring for my aging canine best friend. For every claim I gave received quick professional assistance and a speedy payment. Keep up the great work. Thank you.
Insurer: Trupanion
By: Mindy
My great experience with Trupanion.
My vet forwarded my claim to Trupanion and it was approved and payment made to me within a week. I could not ask for better service. There is no fuss and excellent service with pleasant associates to talk to if the need occurs.
Insurer: Trupanion Canada
By: Linda