Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,056 total
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Every pet owner should have Trupanion
I am a huge fan of Trupanion. They remove the financial burden from a difficult time of caring for my aging canine best friend. For every claim I gave received quick professional assistance and a speedy payment. Keep up the great work. Thank you.
Insurer: Trupanion
By: Mindy
My great experience with Trupanion.
My vet forwarded my claim to Trupanion and it was approved and payment made to me within a week. I could not ask for better service. There is no fuss and excellent service with pleasant associates to talk to if the need occurs.
Insurer: Trupanion Canada
By: Linda
Trupanion is amazing!!
I love Trupanion! They have saved me over $17,000 on my dog so far. Very easy process and I am reimbursed quickly. I tell everyone about it.
Insurer: Trupanion
By: Lynn
Love direct pay
Love that my vet could be paid directly! We were able to focus on getting our kitty the care he needed, and our vet could focus on giving us the best options without worrying about cost. Thank you so much!
Insurer: Trupanion
By: Renee
Good Job
Once billing was accepted, the payment was processed quickly.
Insurer: Trupanion
By: Henry
Very reasonably priced!
Very reasonably priced! Excellent customer service. The young lady I spoke to on the phone was very patient, caring and genuine when discussing my pets recent health issues. Claims/Invoices are very user friendly and response times are very quick! I have already recommended Trupanion to all my friends who have fur babies.
Insurer: Trupanion Canada
By: Vanessa
Horrible Service
Tried to defer my insurance due to the pandemic. Healthy Paws refused to defer and charged me several month until I asked for a cancellation. They will do whatever it takes to take your money and avoid payout.
Insurer: Healthy Paws
By: Steve
Easy user experience
Easy explanation. User Flow was smooth. The price was competitive. The idea of going to any vet and submitting the claim directly is great. I want to be in charge of submitting the claims.
Insurer: Spot
By: Alex