Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,056 total
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Easy sign-up
very easy to get a quote, access much of the information I needed and sign-up
Insurer: Trupanion
By: Rhian
Enjoy provided me with excellent client service and through Trupanion's policy she was able to put my payment on hold for 30 days.
Enjoy provided me with excellent client service, and through Trupanion's policy, she was able to put my payment on hold for 30 days. I am unable to make a payment because I am currently unemployed due to Covid-19.
Insurer: Trupanion
By: Laura
Sophie Paris
Paid immediately very good company
Insurer: Trupanion
By: Susan
Trupanion provides Excellent Support
Submitting the claim was very easy and the response was very fast. This is a great process. Thank you!
Insurer: Trupanion
By: Sandra
Claim Processing Review
From submitting the claim to the reimbursement of covered expenses was extremely timely. We were reimbursed within 2 days of submitting the claim.
Insurer: Trupanion
By: Karen
Quick, easy and clear
Very easy enrolement process, with a clear website and assistance on hand if you need it.
Insurer: Trupanion
By: Helen
Disappointed
Because i was told that my dog was covered . Then the next day when i took her to the vet and found out that she had parvo i was declined coverage even though the sale associate told me otherwise
Insurer: Trupanion
By: Daniel
Stress-free handling of vet bills.
My dog has cancer and is going through chemo. Trupanion really takes the stress and worry out of payment and lets me focus on my dog.
Insurer: Trupanion
By: Nana
All insurance should work like this.
As I said in my review, my claim was handled the way you've always wanted insurance companies to operate. Here's what happened, here are the invoices, this is the vet's contact information, thank you for the payment. Which by the way. I want to add was broken down in a way that I didn't have to open the calculator app on my phone to figure out why my payment was what it was.
Insurer: Trupanion
By: Chuck