Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,064 total
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Highly recommend. Paid claim promptly. Easy to communicate with them.
Started processing my claim on day one. Received payment promptly. Staff was very helpful on filing claim. Would definitely would recommend them.
Insurer: Healthy Paws
By: carole
10 out of 10
Great customer service, ease of submitting a claim and prompt reimbursements.
Insurer: Healthy Paws
By: Kim
Very fast processing and reimbursement
Very fast claims processing and reimbursement. All of my vet's sent in their med rec's as soon as I asked them to, and they sent them directly to Healthy Paws. So I'm sure that helped expedite processing of my claims. Except for not paying for exams including emergency exams they paid for everything else at exactly 80% after deductible. Best pet insurance so far.
Insurer: Healthy Paws
By: GININE
I'm very disappointed how this claim was handled
Normally I give the highest rating. Not this time. Two months to put through a 70.00 claim, when I have been paying for Ginger for over two years. Don't you think you should have collected all her info when I first signed her up. That's what my others dogs insurance company did.
Insurer: Trupanion Canada
By: Cathy
Must have for your FurFamily
I just got this plan within the last month and I already submitted a wellness claim for my puppy and was paid quicker than expected. Adding the wellness as a puppy definitely worth it and pays for itself. And you have coverage if anything bad happens(pray it doesn't) but at least you are not out of pocket tons of money when you have Pets Best Insurance
Insurer: Pets Best
By: Jennifer
Great service again!
Reimbursement was again quick and easy. Thank you.
Insurer: Trupanion
By: Jan
Quick and easy!
The process was easy and the claim came through without any issues. Reimbursement was received quickly.
Insurer: Trupanion
By: Jessica
Good insurance experience.
Very fast and easy process. Definitely would recommend Trupanion to any pet owner.
Insurer: Trupanion
By: Julio
They covered what they said they would and had payment right away
They covered what they said they would and had payment right away
Insurer: Trupanion Canada
By: Sarah
Because I liked my experience enrolling my pets.
Because I liked my experience enrolling my pets. Your policies are great and the option to choose different levels is handy. Also, the fact that you pay the vet directly is marvellous.
Insurer: Trupanion Canada
By: Sharon