Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,064 total
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Because I liked my experience enrolling my pets.
Because I liked my experience enrolling my pets. Your policies are great and the option to choose different levels is handy. Also, the fact that you pay the vet directly is marvellous.
Insurer: Trupanion Canada
By: Sharon
Response time was excellent for pay out.
Response time was excellent for pay out. Thank you.
Insurer: Trupanion Canada
By: Brenda
Good customer service & quick w/ repaying your $
Good customer service & quick w/ repaying your $
Insurer: Trupanion
By: Deborah
Great pet insurance
Prefect fast response and auto pay was great!
Insurer: Trupanion
By: Penny
Because I'm frustrated with the cost of insurance that was promised to me would never go up in price.
Because I'm frustrated with the cost of insurance, that was promised to me, would never go up in price. Otherwise, the one or two claims I've had over the years have gone smoothly. I dont think I'll ever insure another pet though.
Insurer: Trupanion Canada
By: Sandi
Excellent service and quick payment
Received payment within a couple of days of submitting claim. Very happy with this company.
Insurer: Trupanion Canada
By: Steven
Worth it for the ones we love
Trupanion has been a huge benefit. In this crazy year of 2020, finances are a huge issue and unexpected expenses can be a greater stress than before. I wasn't sure how beneficial Trupanion would be after first signing up, and even questioned its value while budgeting my COVID (lack of) salary, but I am certainly glad I stayed with them. When my puppy had some unexpected medical issues, Trupanion was quick to cover most of the expenses. My regular vet put our first claims in and saved us a bunch of upfront costs. After that visit, we were referred to an emergency hospital, and though the individual that usually runs the claims wasn't there, I submitted my receipt online and Trupanion reimbursed me for most of the expenses through direct deposit in less than a week. I will not only stay with Trupanion, I will highly recommend them to anyone who questions the value of pet insurance and the services that Trupanion has to offer.
Insurer: Trupanion
By: John