Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Worth it for the ones we love
Trupanion has been a huge benefit. In this crazy year of 2020, finances are a huge issue and unexpected expenses can be a greater stress than before. I wasn't sure how beneficial Trupanion would be after first signing up, and even questioned its value while budgeting my COVID (lack of) salary, but I am certainly glad I stayed with them. When my puppy had some unexpected medical issues, Trupanion was quick to cover most of the expenses. My regular vet put our first claims in and saved us a bunch of upfront costs. After that visit, we were referred to an emergency hospital, and though the individual that usually runs the claims wasn't there, I submitted my receipt online and Trupanion reimbursed me for most of the expenses through direct deposit in less than a week. I will not only stay with Trupanion, I will highly recommend them to anyone who questions the value of pet insurance and the services that Trupanion has to offer.
Insurer: Trupanion
By: John
Excellent Experience
It was simple, easy and payment was given promptly.
Insurer: Trupanion
By: Bonnie
Linda L
This Trupanion is quick with reimbursement. Always have had great response from them!
Insurer: Trupanion
By: Linda
Easy to sign up on-line
The process was easy and quick.
Insurer: Trupanion Canada
By: Gwendolyn
Exceptional claims service
First puppy ever. Decided to get pet insurance a few years ago. Did not get insurance before as I was always concerned about the potential difficulty in making an insurance claim and getting payment if my puppy got sick. Well, our puppy got sick recently and we took her to the vet. The vet hospital did a lot of CT scans etc. and determined that our puppy had an enlarged liver. Total cost was around $ 4,000. The hospital sent the invoice directly to Trupanion. Within about a week I got an e-mail from Trupanion that the claim had been processed and paid as per the policy. I am extremely impressed and will recommend Trupanion to all others whenever possible. Thank you Trupanion for coming through as promised and the wonderful support.
Insurer: Trupanion Canada
By: TC
Upstate Dog
Trupanion pays back 90% of most of my claims. Sometimes they are processed quickly, sometimes not. Customer service reps are helpful and nice, however callbacks are not often and most email inquiries are not returned. Expect HUGE yearly premium increases and this pet insurance carrier is not cheap.
Insurer: Trupanion
By: Abby
Service response payment has always been excellent
Service, response, payment has always been excellent
Insurer: Trupanion
By: Therese
Great service!
Great service! Claims are easy to file and quick to reimburse.
Insurer: Trupanion
By:
It was a very simple process.
It was a very simple process.
Insurer: Trupanion
By: JOYCE
Very satisfied.
The Vet's office submitted the claim form and within a week I had received an e-mail from Trupanion with a statement of the claim. A few days later, a cheque arrived in the mail. Simple and fast.
Insurer: Trupanion Canada
By: Melissa