Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Clear Information and Fair Pricing
Information presented was clear and Stephanie's answers to questions were professional and complete. Pricing was very reasonable and the stability of premiums without escalation for claim experience was a big selling point.
Insurer: Prudent Pet
By: Ed K.
A Different Kind of Insurance Experience
After my dog's surgery, we didn't have to pay the full amount up front and wait to be refunded. Trupanion got immediately involved when we checked out of the emergency vet, calculated how much they would pay (a very significant amount) and we left the vet having paid a fraction of what we would have paid.
Insurer: Trupanion
By: Chris
Service with a Smile.
I didn’t submit a completed application to insure my newly adopted dog because I needed his name changed from Nixon to Patch. All flustered, I called Fetch’s support line & was fortunate enough to reach Joshua Sábado. He was very helpful and equally as informative. He suggested I increase my annual coverage as the additional cost would be minimal. I heeded his advice to download the app for Fetch to better manage my account and take advantage of offers. He thoroughly explained payment options. I really like his “I can help you with that” attitude. He’s definitely an asset to Fetch.
Insurer: Fetch
By: Lois O
The process to be reimbursed is pretty…
The process to be reimbursed is pretty simple once you figure it out and they pay you pretty quickly so I'm a happy camper.
Insurer: Pumpkin
By: Dana
I have ro say they are expensive and cover nothing
I have ro say they are expensive and horrible. All they do is denie your claims.. I pay 111.00 a month for my dog. He got a bad infection trauma to the mouth so they have to pull teath and do an expensive cleaning I understand they dont cover r Routine dental . This was not routine This was a one time item or my dog was going to die from trauma and infection I am with them for years ..they always look to reject your claim. They pay for nothing. Custome service is horrible All they do is raise your rates My dog had a 700 heart checkup they paid me 70 percent of 200 dollars. The next month they raised his premium 30 dollars a month Mind you I have paid them over 8000 dollars in payments over the years for my dogs . BUYER BEWEARE
Insurer: Healthy Paws
By: George Scarpa
Super easy
Super easy, quick and affordable. I love that I also received a discount through my employer
Insurer: MetLife
By: Paige DePatie
The claim was very easy to handle…
The claim was very easy to handle through my vet. Payment was easy, prompt, and as promised.
Insurer: Trupanion
By: Brenda
Second time I used the insurance. Meh!
The first time I used the insurance I appreciated the payment. This last time not so well. He had to have labs and other tests which will need to repeated. Especially as the monthly fee has increased. I may start looking around for another insurance for my dog.
Insurer: MetLife
By: Mimi
Great easy enrollment
What easy enrollment process for my pets
Insurer: MetLife
By: MAM
It was very easy to submit a claim
It was very easy to submit a claim. The claim was paid very fast.
Insurer: Pumpkin
By: Barbara