Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Easy claim process for Cancer Treatment
My pup is being treated for melanoma cancer currently and we go every two weeks for his infusion. The claim process has been so fast and efficient that the process is complete and paid out before the next treatment comes up. It's been such a huge stress relief to not have to come up with extra thousands of dollars to ensure that he has the best quality of life with the time we have left.
Fast, solid.
Very pleased. 1k deductible, 90/10. Fast claim pay out. No issues.
Easy to submit recent claim through app…
Easy to submit recent claim through app and very speedy process
Insurer: MetLife
By: customer
My dog tore her CCL and had to be operated on to repair
My dog tore her CCL and had to be operated on costing thousands. Trupanion paid their 90% share in days after I submitted the insurance claim.
Insurer: Trupanion
By: beverly parrish
Very easy to chose a policy and…
Very easy to chose a policy and explained everything clearly
Insurer: MetLife
By: Tiffany Mace
Easy enrollment well explained
Easy enrollment well explained
Insurer: MetLife
By: Barry Barbush
The preliminary work done rapidly
The preliminary work done rapidly. Easy to access. Kept up to date. I have not received my refund on the estimates yet so could not give 5 stars.
Insurer: Pumpkin
By: Jeanne Norlin
Good Service
Process was simple and payment was prompt.
Insurer: MetLife
By: Philip Leichtweis
Fast and easy — literally didn't have to think about it.
We just got a puppy and purchased the wellness plan in addition to the base policy, knowing that we'd have wellness checks, vaccines, and all the other puppy stuff. After our wellness visit, we submitted our bill through the app, and even though it was at night on a weekend, our claim was approved by the time we woke up. Payment was pretty much instant too — it was available to send to my Venmo when the claim was approved. Fast and easy — literally didn't have to think about it.
Insurer: Adoro
By: Andrew Huang
Easy submission of bills
Very easy to send bills in and quick to get my money back. Easy to work with.
Insurer: Fetch
By: Kathy Burge