Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Very grateful
Took maybe 2.5 weeks, but thats okay, we got back everything we could. Fetch was helpful when I needed to update some account information, and when we had to submit claims for an emergency vet visit and bladder stones removal surgery with multi day hospital stay, we got back our full policy's allowance with no hang-ups. We are very grateful.
Insurer: Fetch
By: Sheriana
Simple Claims Process
The process of submitting a claim was simple and straight forward. Payment to my checking account was very quick! Great service.
Insurer: MetLife
By: Auggioe
Very impressed with the speediness in…
Very impressed with the speediness in receiving my funds from my claim. Not too happy with the amount though.
Insurer: Fetch
By: Karen
Happy Customer
I am so happy with the service I've been provided over the last almost 10 years with my dogs & Pets Best. We haven't had any issues and the claims are processed very quickly. I recommend pet insurance and this company to any and everyone. My eldest dog has had a knee replacement, gets arthritis injections, and gets chronic ear infections so safe to say we have a lot of claims & it's an easy process.
Happy customer!
"My poor pup was diagnosed with heartworm, and I am so happy with PetsBest handing of my claims. His brother was diagnosed as well (they were rescues from Texas), and his owners insurance would not cover it. So glad I chose this company for my dog's insurance!"
Carmy
Our two year old Jack Russell rescue went from high energy to no energy in less than a day, and a trip to the Pet ER revealed a diagnosis of IMHA. After one transfusion, we had to put him down. all within 72 hours. Pets Best processed our claim quickly and to our satisfaction and even refunded the balance of our premium. I highly recommned Pets Best.
Insurer: Pets Best
By: Shari
Pets Best has been excellent .
Pets Best has been excellent in processing and issuing payment. Would highly recommend.
Insurer: Pets Best
By: Lesley Lipton
Co-Pay is counted before crediting toward deductible.
All was great, but I object to the practice of taking the co-pay off the top, then subsequently applying the 80% to the annual deductible. That is not how health insurance (for humans) works. I will have to take that into account when renewal time comes in a few months.
Insurer: Pets Best
By: Greg Kapfer