Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Purchase of Medicine for Khloe
I went to the Vet clinic to purchase Khloe's medicine for her hips and the new system I. Trupanion did not let the clerk submit the request for payment form. The clerk called the Vet assist line and the person on the phone just stated there was nothing she could do to help. I then called the customer service line and the person stated the same thing Why have a customer service line if you cant help the customer. This medicine is recurrent and has been purchased before without issues. And now also Trupanion raised it's monthly premiums starting I. July bay almost $100. It is unreal with the way the economy is and they are raising the cost more. I am very disappointed in your service and new policy....
Insurer: Trupanion
By: DIEGO
Very good customer service helping me…
Very good customer service helping me with getting all of the needed information for my claim. Received payment in three days of filing the claim.
Insurer: Fetch
By: Jan
Buckeye was seriously ill
Buckeye was seriously ill, our vet was quite thorough. So there were several lab tests, and an over night in doggy CCU. As you can imagine the bill was also serious. Thank goodness for MetLife Pet Insurance. It took a couple back and forths to get all the paperwork to the right place. But once that was done the reimbursement hit my account, in plenty of time to pay the bill. Buckeye is well and I’m not broke. All is good!
Insurer: MetLife
By: customer
The payment was swift and easy
The payment was swift and easy. It happened before I left the facility which means no follow-up paperwork, etc. Excellent service!!!
Insurer: Trupanion
By: Phyllis
Pumpkin insurance paid some for my…
Pumpkin insurance paid some for my dog’s issue and I was pleased with their payment. However, I felt it took too long to process claim bit once I called them, they paid their portion. It is worth having pet insurance to help with costs of medical care.
Insurer: Pumpkin
By: Luanna Dygas
Prompt with processing my dog's claims…
Prompt with processing my dog's claims and I like the direct deposit option when there is a reimbursement. The service is great hence the 5 stars but my policy increases every year in price.
Insurer: Trupanion
By: Jane Judson
Won't change my monthly payment date
I havent used my account for much, yet. I have been reimbursed for some routine care for my eldest cat and dog, and the claims went through pretty quickly last year. Recently I was disappointed to find that they will not let me change my payment date. They will allow it once in a year, but they will not work with me to permanently change the date to later in the month. I find this hard to belive since most other companies would do so. Do I need to cancle my policy just to change a payment date?
Insurer: Embrace
By: Joli Kenney
Filing my claim was easy and payment…
Filing my claim was easy and payment was really prompt. I’m thankful
Insurer: Trupanion
By: Lisa Norton
Claim approval and payment is very fast!
Claim approval and payment is very fast!
Insurer: Pumpkin
By: Cathy Thomas