Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
Other Categories
I'm happy with how easy and quick the…
I'm happy with how easy and quick the application process took
Insurer: Nationwide
By: Jade
user friendly
user friendly, quick and easy to navigate
Insurer: MetLife
By: Wendy Velazquez
Policy changed when I was about to pay
Policy changed when I was about to pay
Insurer: Sonnet
By: Malcolm Owusu
Presently still awaiting a 6/1/26 claim -today is 6/24/26
Presently still awaiting a 6/1/26 claim (today is 6/24/26). Extremely dissatisfied with this insurance company because last year claim -we had to prove our dogs' illness that occurred despite all the medical records that were sent in. They hav no problem taking the money from your account monthly- but they really do not want to pay on an ER bill as shown by the length of time and we still have not had a response from Embrace. I have used USAA insurance for my car and our houses since the 1970's and had no issues. I also felt as others do that claims were sometimes denied or delayed due to requests for extensive medical history or technical issues with the submission process(especially since I personally sent all of my dogs' history myself from the vets' office).However my rating reflects my explanation and my disappointment in Embrace.
Insurer: Embrace
By: Nicki Bradford
Buy insurance
I was able to buy the insurance
Insurer: Prudent Pet
By: tom.chappelearhpe.com
Pleasantly surprised!
I was pleasantly surprised at how easy and quick it was to submit and receive direct-deposit reimbursement. I assumed it would be difficult, I’d have to rummage thru records and upload, but no - not necessary! My only regret - I didn’t add the rehab rider to my policy!
Insurer: Pets Best
By: Janet Freeman
I thought I was already signed up but…
I thought I was already signed up but the nice lady told me I was not and helped me sign up
Insurer: Nationwide
By: celeste hickey
So far so good it seems like it covers…
So far so good it seems like it covers everything easy to sign up
Insurer: MetLife
By: Mindee Moorcroft
I received excellent help and it was…
I received excellent help and it was very easy to file the application. They explain everything that's on your policy. Thank you for your help.
Insurer: MetLife
By: Denise Ammons