Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Fast response to claims
Fast response to claims; but I hope the monthly fees don’t keep going up. I’m paying over $200 a month. My dog is 11
Insurer: Trupanion
By: Alice
Prompt payment on a claim I made
Prompt payment on a claim I made. Only took 2 days. As long as the paperwork is correct, you seem to flow it through the process well.
Insurer: MetLife
By: Don v
Easy and Efficient!
Uploading my documentation was very easy and I couldn't believe how quickly I received my refund back via Zelle!
Insurer: MetLife
By: Casey
Prompt Payment
My dog had a surgical procedure. It was very easy to file my insurance claim and Healthy Paws insurance paid my claim promptly. Very happy with the service provided.
Insurer: Healthy Paws
By: Dena Bream
First Claim Easy
first claim for a booster shot and submission process was easy and payment was very prompt!
Insurer: MetLife
By: Dan Weiner
Incredible - Peace of Mind in an Emergency
Fabulous. Instead of paying $4,000 at the emergency vet I only paid my responsibility and Trupanion paid the rest at checkout. The emergency vet was able to submit the estimate on the spot for approval so my focus could be on my pet and not the money. They have a customer for life.
Insurer: Trupanion
By: Julie
Great to work with
Great to work with, very easy to file a claim and communicate with you along the way. Payment where issued in a timely matter as well.
Insurer: MetLife
By: Brooke Baucom
Pets Best consistently exceeds my expectations
"We have had a lot of vet bills this year, astonishingly so. I had never had to use our policy before though we've had it several years. Pets Best has been amazing in processing the claims and in sending payment very quickly. It has made the worry less. Thank you Pets Best. "