Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
Other Categories
Extremely Pleased With Pets Best Insurance
"I requested payment via direct deposit; however, I forgot that I had changed accounts since last reimbursement. I called Customer Service several times after I realized my error and they kept me informed as to when first account returned funds and when check was cut. I think over the 2-3 week period, I probably talked to 3 or 4 customer reps and all were extremely helpful. If I had correctly updated my information, I would have received the direct deposit probably within 10 days of filing my claim. I have been with Pets Best since 2008 and have always been treated with respect, kindness and helpfulness."
So far excellent
So far excellent! Purchase was simple,
Insurer: MetLife
By: Abigail Larson
Great Insurance Company
This app is very easy to use and the response is very quick. The payment to the customer is very quick. Very happy with Healthy Paws!
Insurer: Healthy Paws
By: Darlene Lynster
Sad disappointment
Declined payment on the exact proceedure that they covered for 2 previous cats from the same family. Required multiple calls to Healthy paws and my vet. Stressful with a sick cat wasnt enough but also the financial stress when this is why I pay a premium for pet insurance in the first place . And Im still waiting for the appropriate payment for this one claim. The are scanning for 1 word to decline my claim and with hold payment but continue to make money on my funds.I once told everyone that Heathy Paws was a godsend but not after this experience!
Insurer: Healthy Paws
By: Kate
Poor service
Poor service. They look for any reason not to pay claims. Unless you animal is a baby pet insurance is a waste of money. Save up yourself and what you we’re going to pay them put in bank. They are a waste of money
Insurer: Embrace
By: Richie Romero
Easy to sign up for insurance for my…
Easy to sign up for insurance for my cats
Insurer: MetLife
By: Tyesh Johnson
The step by step was easy
The step by step was easy. The plans laid out was understandable and adding my pets was not an issue. Good system!
Insurer: MetLife
By: April Dunne