Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Super easy
It was really to get an estimate for my dog's insurance. The required details were pretty straightforward.
Insurer: MetLife
By: Arcenis Rojas
It was east to get insurance online.
It was east to get insurance online.
Insurer: MetLife
By: V Marvin
Don't bother with this insurance
I give them a big fat 1 star. This company is very quick to take your payment but when it comes time to reimburse a policy holder they find any and every reason possible to not pay out. For an organization that says they help pets I would have thought better of them. They will not be getting anymore of my money ever.
Insurer: ASPCA
By: David Pogue
Professional and expedient!
Customer service was excellent and guided me though the process to complete submittal. Near instant feedback and payment. Super easy to submit a claim. Unbelievably quick!
Insurer: Trupanion
By: Christopher Heczko
Quick and easy process and refund…
Quick and easy process and refund received.
Insurer: MetLife
By: GHP
MetLife is easy to use
MetLife is easy to use. You just upload the invoice and doctors notes and they get back to you within weeks with a deposit that goes right into your account once approved.
Insurer: MetLife
By: customer
could not pay with credit card
could not pay with credit card
Insurer: MetLife
By: RAFAEL SALVADOR REQUENA BRACHO
i needed coverage to start immediately
i needed coverage to start immediately, not 3 weks from now....please do not start payments
Insurer: Nationwide
By: customer
Faster payment and service than…
Faster payment and service than expected by far once everything set up and minimums met. With my poor furry baby needing more surgery, I am thankful for Trupanion to help ease the financial burden and stress of the situation.
Insurer: Trupanion
By: Jeffrey
Wasted time with online application.
The experience was good except for having to repeat the whole application process with the sales agent after receiving an "error" message after attempting online application. Do they really want you to have to talk to the agent?
Insurer: Nationwide
By: customer