Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Easy enrollment
Easy enrollment! Great Benefits
Insurer: MetLife
By: Joewand Drumgoole
Very expensive and does no honor claims
One of my dogs premium was nearly doubled in the first month I had coverage. The only claim I ever filed was denied on a technicality despite paying for the best plan available. I cancelled all three dogs immediately. I highly suggest you never use them.
Insurer: Trupanion
By: Susan Pietro
Lisa is amazing!
We forgot to remove our puppy off of Trupanion coverage (about a year ago) and needed to change payment from a credit card to bank account. Lisa helped me out over the phone on how to change payment type. I asked her to not worry about reimbursing us and she gave us back pay for 60 days. Very considerate! Thank you for your professionalism and great service!
Insurer: Trupanion
By: Adolfo Flores
Very easy to use and upload documents.
Very easy to use and upload documents.
Insurer: Fetch
By: DeAnna
Once we were able to get all the…
Once we were able to get all the information it went fairly smoothly
Insurer: Fetch
By: Robert
Impressive Service
Easy process, fast processing time and quick payment. Can’t ask for much more from an insurance company!
Insurer: Fetch
By: Michelle Calero
I could not be happier with Spot…
I could not be happier with Spot insurance. This is the first time we purchased pet insurance and we opted for the Gold plan and $500 deductible. Our 2 1/2 year old cat lost a large amount of weight and after a thorough workup, we had a diagnosis and plan for treatment. The meds alone were $600 for 6 weeks. We opted for aggressive care based on the age of the cat and hoping insurance would respond appropriately. I could not be happier! I started the claim the day my cat was discharged, we were waiting on two lab results before the vet released medical records. Within a day of getting the vet records,SPOT sent a claim notice paying 80% of the bill minus deductible and items such as postage there are not covered. I am amazed at their response!! This is better than my own health insurance and this is from a nurse's perspective. Thank you SPOT!!!! My cat is slowly improving and such a special little fellow to me.
Insurer: Spot
By: Carolyn Patrone