Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Great and easy to work the app to get…
Great and easy to work the app to get claims started and finished. Quick and easy!!
Insurer: Nationwide
By: customer
Easy peezy
Quick and easy to submit claim. Review and reimbursement was fast. Very satisfied.
Insurer: Spot
By: Zehez
I have used other pet insurance…
I have used other pet insurance companies in the past and figured I’d give the one I get a discount at a try. Very easy to navigate the site and customize my plan for both pups.… and hoping the claims process is just as easy. Not sure if there is an app yet.
Insurer: Nationwide
By: Kristin
This was rough as the website froze and…
This was rough as the website froze and kept freezing throughout the payment process. Once I clicked on change the billing address, it would freeze up every time. My dogs coverage would have started today considering I tried paying the premium around 11:45pm and I wasn't able to check out until around 2am the following morning!!! I will contact MetLife pet insurance to see if they can adjust it.
Insurer: MetLife
By: Donald Boles
It's been over two weeks and no word on…
It's been over two weeks and no word on the approval. I don't even want this insurance anymore and I have no way of canceling. Just a stupid process overall.
Insurer: Nationwide
By: Devon
Had coverage with a previous cat and…
Had coverage with a previous cat and was always treated well and payment was never an issue
Insurer: MetLife
By: Brenda Rodocker
Fast and Efficient Service
Pet Best quickly responds to my submission of a claim and after review sends a check within a weeks time or explains those that are not covered. Excellent service.
Insurer: Pets Best
By: Laraine
Great service and professionalism
Great service and professionalism. I submitted my cat Orbit's bill from the emergency vet office and they processed it quickly. I did not expect this to happen to my cat and the expense was a surprise but having this insurance has been such a blessing.
Insurer: Spot
By: Michael Robertson
Great pet Insurance
We’ve had pumpkin insurance since 2022 We have only used it once since joining until this month as our Yorkie is having a few health issues Pumpkin has been there every step of the way If you don’t think pet insurance is worth the monthly costs believe me when you need it you will be so happy that you have it We submitted the bills and pumpkin explained the payouts after the deductible and we received our checks immediately The staff at pumpkin are so nice Very helpful and are happy to answer any questions we had We are so pleased with our pumpkin plans and highly recommend this company
Insurer: Pumpkin
By: Carol