Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Dissatisfied with account access on web and mobile.
Our dog has been Pets Best insurance member for over a month now. The mobile app does not allow me to log in to our account. It never has worked. I have deleted the app and reinstalled. Still no access. The website doesn't allow me to logon. It never has. We are getting annoyed and have discussed changing insurance. I have been calling almost weekly to get access but have not been satisfied with results.
Insurer: Pets Best
By: Jim Lester
No hassle
No hassle, fast reimburstment. Customer service is friendly and helpful. Helped save my fur baby's life.
Insurer: Pumpkin
By: Ruth
I still have no idea if I have…
I still have no idea if I have insurance. It’s been over a week and I haven’t heard anything nor have a number to call to confirm, yet I’ve been charged 200 dollars already and no way of connecting to understand more.
Insurer: Nationwide
By: customer
It was easy to sign up but I was…
It was easy to sign up but I was supposed to hear by mail and I have yet to receive anything. My dog has to go to the vet next week so I hope I'm covered.
Insurer: Nationwide
By: customer
Everything from the vet participation…
Everything from the vet participation to the easy quick payment
Insurer: MetLife
By: Dave Harrington
Great service
Very efficient and done in a timely manner.
Insurer: Pumpkin
By: Lstrauss
They process my claims very quickly and…
They process my claims very quickly and also pay claims quickly as well. Very satisfied with MetLife.
Insurer: MetLife
By: Laura Compito
Quick
Quick, no questions asked/no hassle reimbursements. For sure helps with an already stressful situation. I’ll recommend them to anyone
Insurer: Spot
By: Jon King
Simple reimbursement process and…nailed it!
Simple reimbursement process and recently very quick with approval process when our pet went into ER. Best decision we made. Even ER was happy we had Trupanion. Under stressful situation, nice to know they have our backs and make things easier.
Insurer: Trupanion
By: ROD
Spot was there when it mattered most.
In one of the most difficult times in my life as a dog mom, Spot seemlessly managed the bills I submitted. I didn't need to jump through hoops as I have with other insurance companies. Instead, I was able to simply submit my bills and the payment came quickly and without issues. It made an extremely difficult time, less stressful knowing Spot was there to help.
Insurer: Spot
By: sandra McCulloch