Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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You have been fair and upfront with…
You have been fair and upfront with payments. Thank you, I feel that I have chosen the right pet insurance
Insurer: Spot
By: customer
I find there's not much change from…
I find there's not much change from last year. I believe Melissa had mentioned at the end of last year that there was a technology migration for overall better service. Too me it looks as if the migration is still migrating! The website takes for ever to load and when it does functionality drags. No, it's not my computer. I have high speed internet and a new quality system. That being said the other issue I found is that claims seem to have moved a bit quicker but where is my cash? PetsBest gets their premiums on time regularly but lag in getting mine. Last issue, amount paid per claim, now unless I missed it the amounts paid out haven't changed since I joined. A wellness exam is quite expensive these days and their payout is a small fraction. Hopefully PetsBest will upgrade their tech issues and their payout amounts this year and going forward.
Insurer: Pets Best
By: CARY & AMY STEIN
Online & in the app
We did everything online…the website was very easy to navigate and no hidden fees…the app is just as easy to navigate to download and print pink slips…highly recommend sonnet
Insurer: Sonnet
By: Lynda
when looking over recent payment email…
when looking over recent payment email i noticed you used the wrong totals in charges incurred. i called and agent said check will be issued for incorrect totals and another check for corrected totals. i understand people make mistakes BUT if i didn't examine email would never have picked up on this. also, you use the discounted total instead of original charge. that is a courtesy to me as a long time Vet customer. I feel you should not use that!
Insurer: MetLife
By: Janice Levett
I had previously paid my annual…
I had previously paid my annual deductible and decided to increase my pets coverage you chose to cancel my policy and start a new policy and charged me the additional full deductible that I had to meet again. And then it takes you for over a week and a half the payout claims that you already have the records for and it's just medication refills
Insurer: MetLife
By: customer
The turn around time from submitting a…
The turn around time from submitting a claim and receiving payment plus the percentage of the payment is great. Any questions I may have is answered quickly.
Insurer: Pumpkin
By: Carol Garvin
Claims are fast and easy to do
Claims are fast and easy to do. The money is directly deposited in my bank account.
Insurer: MetLife
By: Sheila
The process was seamless
The process was seamless. I submitted receipts and payment was reimbursed a couple days later. Great service and coverage. Thank you I have referred a few friends to Healthy Paws
Insurer: Healthy Paws
By: Deana Robbins
Metlife Pet Insurance has been great
Metlife Pet Insurance has been great. They process claims extremely fast and process the payment just as fast.
Insurer: MetLife
By: Cheryl Nocella
Process was easy and quick
Process was easy and quick
Insurer: MetLife
By: Latoria Strickland