Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Sonnet is a classic bait and switch…
Sonnet is a classic bait and switch company. Low rates that instantly escalate, lack of communication, convoluted emails and a threat to cancel without notice. What a truly terrible company.
Insurer: Sonnet
By: Michael Robinson
The bill was submitted right after the…
The bill was submitted right after the visit while I was checking out. The Vet knew how much you were going to pay and all I owed was the out of pocket amount. That's a great way to do business with an insurance company. I wish "PEOPLE" insurance would take the hint!
Insurer: Trupanion
By: Thomas
simple and fast enrollment process
simple and fast enrollment process
Insurer: MetLife
By: Steven Stucke
Get your vets records yourself to speed reimbursement up
This is the first time I've purchased pet and wellness insurance and I'm a senior citizen. I'm glad I did since my new puppy has had multiple visits to vets here in Hawaii for a suspicious lump. She even had to have a specialist ultrasound. Pets Best has paid for everything as expected, usually in a timely manner. Just be sure you use a vet that is willing to provide and fax/email all medical records when asked. That is normally the only thing that delays payment. I finally asked my vet for a copy of my dog's full medical record. Now every time we have a visit I ask for an update on the records. That way I can just send it to the insurance company myself and not make them ask the vet to them. It really speeds the process up. As long as PB gets the right paperwork they pay quickly.
Insurer: Pets Best
By: Linda M.
The telephone person was great at…
The telephone person was great at answering questions and making the application process easy for me. She allowed me to pay the bill in its entirety. Well trained and personable. Thank you.
Insurer: Nationwide
By: Linda Florendo
I was very impressed with this…
I was very impressed with this Insurance. I submitted receipts, received almost an immediate response back that they had received it and within two days I had payment! The human insurance world could learn a thing or two from you! LOL!
Insurer: Pumpkin
By: Kim
Life saving
My young, healthy, happy dog became suddenly ill requiring emergency hospitalization and life saving medical treatment and surgery. If I didn’t have this insurance, I may not have been able to continue the treatments. But he is home and recovering. It was easy to submit the claim in the app and reimbursement was processed in a timely manner.
Insurer: Spot
By: Donna
The claim was reviewed fast and the…
The claim was reviewed fast and the payment was issued promptly, all good. Thank you Ghada
Insurer: Pumpkin
By: HOBBS/GHADA KHALIL
Benefit paperwork was very easy to fill…
Benefit paperwork was very easy to fill out and the payment was very quick and deposited right in my account.!
Insurer: Fetch
By: Lynn
Quick and timely response to my claim
Quick and timely response to my claim. They covered just as what was expected in my policy. Such a relief to know as my fur baby is a beloved family member
Insurer: Pets Best
By: Kim Kosirog