Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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The process is smooth
The process is smooth and user-friendly. I appreciate the quick payouts, though pricing could be slightly more competitive.
Insurer: Spot
By: Arthur Baker
They'll take your $$..won't give it back
After 2 years of handing PetsPlusUs our monthly fees and not making 1 claim i decided to cancel the policy ( I'll bank $155/month myself) .Policy was cancelled Feb 7th...today is April 13th and I've yet to receive my premium refund seeing i cancelled 2 days after they took out their money from my bank. I had to email them first time in March- i was informed cheque was in the mail. Screw the 14 business day crap they tell you ...its been over 40 now!! Pet insurance is the biggest scam ever!! I wouldn't touch PetsPlusUs even if it was free. If I could give them less than 1 star I would!!!! Horrible company!!!!
Insurer: Pets Plus Us
By: Donna
Latest 1 comments
I was about to write a comment when I came across yours, which is absolutely spot on. PetsPlusUs is the worst pet insurance company ever. They take an eternity to process each claim, and at the end of the day, they don’t even give you anything in return. HORRIBLE COMPANY
Pet insurance
Getting pet insurance for my pet was so easy
Insurer: MetLife
By: Duyane Mullins
Love Spot Pet Insurance
Love Spot Pet Insurance. It's super easy to file a claim and get estimates. I have peace of mind that my pets are covered and I can properly take care of them and all their needs when emergencies arise.
Insurer: Spot
By: Jennifer Baxter
Easy process and prompt payment
It was very easy to submit my vet invoices and I received payment within a few days. Definitely made my cat’s illness less scary.
Insurer: Trupanion
By: Amy
Easy claims submission and timely…
Easy claims submission and timely processing.
Insurer: Spot
By: Tani
Fast and easy reimbursement of vet bill…
I was very pleased with the quick reimbursement of my vet bill. The process to submit online was very easy and I was reimbursed in about 10 days directly to my bank account.
Insurer: Spot
By: Maria Boener
BIggest complaint is receiving payment
Usually very slow to process claims. This itme was better. Biggest complaint is the payment method. You want me to sign up for some serice, another set of userids and passwords to worry about. So just wait for you to mail a check. If have an account with you - why can't that account be used to handle payments?
Insurer: MetLife
By: NY Gardener
easy process to get started
easy process to get started
Insurer: MetLife
By: Dara Ryan