Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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This was great
This was great! It was so easy to enroll.
Insurer: MetLife
By: Yolanda Martin
Metlife Better Deal
Had to get pet insurance when getting our Bernese Mountain Dog, required by breeder. They provided Fetch Pet insurance. It never paid hardly anything for any claim sent in. I was able to get a "Family Plan" here with MetLife Pet Insurance for 3 pets for less than what I was paying for individual with Fetch.
Insurer: MetLife
By: James Thorne
Loyalty
I liked how easy and fast it was I did it fairly quick
Insurer: MetLife
By: Dewey Wheeler
Pumpkin was prompt with payment for my…
Pumpkin was prompt with payment for my dogs wellness checkup!
Insurer: Pumpkin
By: KK
NOT EVEN CUSTOMER'S BEST....
I am disabled senior displaced from new home due to environmental, biohazardous debris in studio apt for 1 mo and counting, canceled PuppySpot delivery and failed to cancel Pet's Best insurance. Many health and habibility issues persist. Pet's Best will only reimburse me for 1 month due to their rigid 30 day cancellation policy. PB website is ADA non-compliant and operator has no phone number for me to escalate my request for the 1 more month of reimbursement. This presents 1 more violation of the Americans with Disabilities Act. Inaccessibility, inflexibile rules, rigid rip-off, very poor customer service is a serious RED FLAG for pet owners with disabilities.
Insurer: Pets Best
By: LORRY DOW
Quickly reviewed and paid my claim.
Quickly reviewed and paid my claim.
Insurer: Fetch
By: Mike M
Prompt reimbursement
Prompt reimbursement. The process was easy figure out and user friendly
Insurer: MetLife
By: customer