Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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MetLife has always responded shortly…
MetLife has always responded shortly after I have sent in a claim - and have always provided complete explanation as to the refund I will be receiving and the reasons for their decision.
Insurer: MetLife
By: Marilyn
Great response and service
Great response and service - they Took care of the claim very promptly and this was very appreciated
Insurer: Healthy Paws
By: Sherry Benjamins
Reimbursement process takes a few minutes
The reimbursement process is so very easy to initiate and the review and check process is very quick. I love that you always display my remaining balance and i can easily check the status of any existing claims on my phone. Checks are mailed to me in a timely manner and my vet is great about sending me SOAP notes so it makes my job very easy
Insurer: MetLife
By: Natalie T.
That Trupanion deals directly with my…
That Trupanion deals directly with my Vet is a great help.
Insurer: Trupanion
By: Prudence K
Pets Best used to be amazing
Pets Best used to be amazing, but the past couple of years, things just don't seem to be the same quality. First, the website and app constantly have issues. Almost every time I uploaded a claim, they would say they needed an itemized receipt, even though I had already uploaded. I would have to re-upload the exact same document, but it was only after I highlighted the areas that they said were missing from the original upload that they would say the document showed what they needed. (mind you, these were things that could easily be found, like the date of purchase, the dog's name, the medication, and the total price.) For the past at least 6 months, I've had to update every claim I've submitted, "due to not attaching an itemized receipt." The thing is, I've already uploaded the receipt every time. There is some sort of glitch. At first I thought it was the app, so I started using the website, but it's still happening. Reimbursements take way longer than they used to. And, my 11 year old's insurance premium jumped by an exorbitant amount this year compared to the increases in previous year, despite him being very healthy, other than some allergies. Also, they are very hard to get in touch with. The chat box on the website frequently says the wait is too long and that you need to call the number instead.
Insurer: Pets Best
By: Meagan Gregory
User friendly app
User friendly app. Quick, prompt and professional support. Easy claim submission and payment
Insurer: MetLife
By: Kimberly Garrett-Goree
Was very easy to navigate
Was very easy to navigate, and information was straight forward so I can narrow down if met life was the pet insurance I wanted to go with.
Insurer: MetLife
By: Haley Hunter