Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Easy to submit a claim online
Easy to submit a claim online and with ach direct payment to checking account turn around is quick
Insurer: Trupanion
By: Gary
I already did refer a friend with a new puppy.
I already did refer a friend with a new puppy. The claim process was so easy. I uploaded all my invoices, got the email that theyd been received and if this was my first claim it might take some time to process. I received payment, direct deposited in my account in 1 week! Outstanding!
Insurer: Trupanion
By: Patti
They have paid what they said every time.
They have paid what they said every time. Not too long a wait time.
Insurer: Trupanion
By: Jeannine
Quick payment and GREAT customer service
Quick payment and GREAT customer service
Insurer: Trupanion
By: Lenora
Speedy and flawless experience.
Speedy and flawless experience.
Insurer: Trupanion
By: Claudine
very prompt with reimbursement.
very prompt with reimbursement.
Insurer: Trupanion
By: Ruth
Always provide prompt payment
Always provide prompt payment
Insurer: Trupanion Canada
By: Chris
Never give me a hassle.
Never give me a hassle. Quick processing
Insurer: Trupanion Canada
By: Amanda
Worth the Money for Peace of Mind, but SLOW service
I am a first time pet owner and probably overly cautious. I've been more willing to take my dog to vet for things that might not be a big deal because of this insurance. It provides me with peace of mind and helps cover the costs. My only complaint is it takes much longer to get reimbursed than it used to. Before I would receive a check in two weeks, now it is pushing to months and I have direct deposit now. Seems like more claim adjusters are needed to speed up the process.
Insurer: Nationwide
By: Jenna