Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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you process claims very rapidly.
you process claims very rapidly. And I like the direct deposit.
Insurer: Trupanion
By: Bette
Vet submitted bill for me and quick reimbursement.
Vet submitted bill for me and quick reimbursement.
Insurer: Trupanion
By: Patricia
Excellent communication & response.
Excellent communication & response. Claims payment within a few days.
Insurer: Trupanion
By: Jen
Auto pay the bill,
Auto pay the bill, send claims via email and receive payment via direct deposit. So easy!
Insurer: Trupanion
By: Susan
I have had Trupanion for many years
I have had Trupanion for many years and have never had a bad experience with filing a claim. And now that u do direct billing at the vets. Perfect. So much easier. Thank you.
Insurer: Trupanion Canada
By: Lisa
Sibling Scuffle
We have 3 dogs, and usually they get along well. This time it didn't go so well. Riki was able to pull a bag of tortilla chips off the counter (people food!). His dog brother, Raki, probably told him that was not a good idea, and tried to stop him from eating it. When I found the two of them, they were growling and snarling at each other, and I had a hard time pulling them apart. Raki got injured more (puncture wounds and surface cuts on his ears & mouth), but not requiring stitches. They were too busy fighting and didn't get to eat anything. He did keep Riki from eating the chips!! (yay! he did his job). I was able to get a full reimbursement for his doctor visit, and antibiotics, and the check came quickly Raki has healed well, and the dog brothers act like nothing ever happened. thank you Nationwide!!!
Insurer: Nationwide
By: June
Failure to be honest and pay what you owe!
Not paying claim in a timely fashion and denying ear infection meds as a pre existing condition. Like saying tou had the flu before so we will not help with that.
Insurer: Nationwide
By: Frank
impressed by claims processing
Live that they don't exclude dogs because of possible congenital issues; impressively good at processing claims
Insurer: Nationwide
By: Ilaria
Best purchase I've ever made
Once again, Embrace pet insurance has helped me take care of my rescue dog the way she was always meant to be cared for. My girl and I have faced a lot together in the time that she's given me—a splenectomy, IBS, arthritis in her spine, congestive heart failure, and now a mass removal on a dog with advanced heart disease... and a whole bunch of meds she will need indefinitely to continue treating it all. Though I've had to make a lot of nail-biting decisions with her doctors regarding how to proceed treating my girl, I have never worried about whether or not I could afford any of it. Embrace is worth every penny I have spent, their paperwork process is easy and quick, and their customer service has always been so helpful. I have all three of my pets covered with Embrace, and thank goodness my other two pets haven't needed to use their injury/illness coverage, but I love knowing it's there if they need it. I tell every pet owner or soon-to-be pet owner I know about it.
Insurer: Embrace
By: Victoria