Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Excellent customer service with quick turn around for claim payments
Excellent customer service with quick turn around for claim payments
Insurer: Trupanion
By: Pamala
Excellent service
Excellent service, prompt claims payment. Trupanion has been a godsend for our beloved pet and our family.
Insurer: Trupanion
By: Peter
Monthly premiums are reasonable.
Monthly premiums are reasonable. Claims are easily filed and payment is prompt
Insurer: Trupanion
By: Ruth
ClaimsProcess
The process for submitting a claim and obtaining the payment is very efficient and easy.
Insurer: Nationwide
By: Jean-Marie
Quick,responsive, user friendly!
I find Embrace quick and responsive and easy to use and payment is received in a timely manner, well worth the money.
Insurer: Embrace
By: Connie
Easy process to submit and receive payment for claim.
Nationwide has an electronic process to submit a medical claim and receive the reimbursement immediately after approval. This makes this most efficient with the least manual handling. Lastly, they review and communicate claim results in a timely manner. This is my first time with any Nationwide product and I am very satisfied.
Insurer: Nationwide
By: Mary
Pets Best really is the BEST! Fast review of claims and super fast payment!!
I have had two occasions to submit a claim for my Cocker Spaniel, Cooper. On both occasions, the processing of the claims was fast and efficient and the payment was super fast directly to my bank. I give PetsBest the highest marks possible for customer service.
Insurer: Pets Best
By: william
All claim transactions have been handled satisfactory.
Have never had pet insurance before this pet, did not know what to expect, but have been pleasantly surprised with the way we have been handled. Our claims have been simple to process and responded to professionally.
Insurer: ASPCA
By: William
Well worth it; they are also so easy to work with.
I was referred by a colleague and called Nationwide. They were informative and easy to deal with from the beginning. Since then I have made some claims and the payments are made promptly to my checking account. The claims can be made by sending s photo of the bill to Nationwide via an app. It’s easy and so far the relationship has been really good.
Insurer: Nationwide
By: Denis
Reimbursement
Normally I would give a 10 as a review. But my last claim took almost two months to be processed. This is the first time that has ever happen. Normally my claim is processed within 3-4 weeks. But overall I am still very satisfied with Nationwide and it’s coverage. I have a dog and a cat insured.
Insurer: Nationwide
By: Chad