Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Very pleased with insurance. Only issue is trouble with receiving payment (web issues), but rep on phone helped
Just love our doggy’s insurance. Very pleased that vet office can send bill and everything’s taken care of. Makes it super easy to provide good health care for our family pet. I have experienced some difficulty with receiving the payment (I don’t have a computer), but the phone representative was soo helpful and patient — he explained everything, including how to avoid the issue in the future. Terrific insurance!
Insurer: Nationwide
By: Catherine
Trupanion staff are very helpful and truly caring.
Trupanion staff are very helpful and truly caring. Payments are almost instant.
Insurer: Trupanion Canada
By: Denise
Easy to apply
It is so easy to apply and with our vet direct connect, it is just great!
Insurer: Trupanion
By: Katrin
Claims are easy to file
Our Vet Hospital no longer submits claims direct, but Trupanion makes it easy to file myself. I can fill out a claim form online, which I do. I attach necessary forms and mail in, which works best for me. I always keep a copy for our records. They send an email when claim is received, an again when processed, in a relatively short time.
Insurer: Trupanion
By: Lovel
Great company
Quick and easy claim filing. Prompt payment
Insurer: Nationwide
By: Gary
I have refered you to a few freinds
Payment is a bit slow but overall ok----I don't understand why I have to up my payments which are much higher each yr - I have considered switching
Insurer: Nationwide
By: Susan
Dealing with you is super easy.
Because dealing with you is super easy. I asked a question to a live person and got an answer right away. Your product has nothing hidden and it's really easy to follow what is covered in the insurance. I love that my vet was able to submit directly to you for payment! I had little out of pocket payment and didn't have to worry about how or if Jameson (my boxer) would be able to receive treatment.
Insurer: Trupanion
By: Janelle
Great help to solve a billing problem.
Great help to solve a billing problem.
Insurer: Trupanion
By: Carolyn
Professional and human!
I chose the top rating of 10 because Kristen was not only professional and courteous, she was also very pleasant. I had to update a credit card #, and I have an old claim I have to file (3+ years), and she was very supportive. It's refreshing to speak with a pleasant human being instead of an angry, robot-like person that is so common nowadays. Keep up the good hiring practices!
Insurer: Trupanion
By: Susan
You pay claims quickly.
You pay claims quickly. Your staff is always friendly and helpful on the phone.
Insurer: Trupanion Canada
By: Dianne