Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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My claim
My claim was very simple I went thru my app and submitted a picture of my bill and a receipt of my payment and 2 days later i received my refund, very easy and very simple!
Insurer: Pets Best
By: Freddie
Money hustler
When talking to agent. She asked if both my dogs had been examined in the last year. I said no. One of them had been neutered the other not. She ignored me and signed them up anyway. Being neutered is not a physical exam. Then after they collected my money, they sent me an email saying they could not get service unless they had been fully examined. She should have been honest. That was a hustle. Refund my money please.
Insurer: Embrace
By: Marilyn
Really furious !
Really furious at this. My dog has been with Trupanion since she was a pup she’s almost 5. I pay every month before the month finishes never one month where I have missed a payment today I get some random email to say my dogs insurance has been cancelled I got no call to advise me. I just get an email it’s been CANCELLED!!! Why ? I never miss any payments even if it’s late I always pay my dogs monthly insurance I have emailed you back I want action taken asap !
Insurer: Trupanion
By: Alanna Finucane
Very easy didn’t take long to do and…
Very easy didn’t take long to do and now I have pet insurance
Insurer: MetLife
By: Jordan Bannister
Was pretty simple enrollment and easy…
Was pretty simple enrollment and easy to understand
Insurer: MetLife
By: Nicole Sanchez
The ease of getPet Insurnceting insurance and the…
The ease of getting insurance and the quick quote you can see
Insurer: MetLife
By: Chris Navarro
I appreciated the easy app to use
I appreciated the easy app to use. And never had a hard time processing a claim. I wish a little less went toward deductible. At one time. But I understand. Thanks Maxx’s mom sue
Insurer: Fetch
By: Sue
I cannot believe how quickly…
I cannot believe how quickly registration went. Happy to have this coverage.
Insurer: MetLife
By: TAMMY SCHENK