Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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The APP does not work smoothly
The APP does not work smoothly. I like the convenience of the APP, but the APP is not always working. I recently submitted a claim and I kept receiving a message that there was a problem submitting my claim to try again, which I did. It took about 5-6 times to get the claim to go through. The next day I received about 5-6 emails indicating that I submitting the claim, which gave the appearance that I was submitting the claim multiple times, when the APP only accepted once. Other times the APP is down and not working.
Insurer: Pets Best
By: AMD
Quick no hassle claim refund.
Quick no hassle claim refund.
Insurer: MetLife
By: customer
Super Insurance!
Pets Best makes it really simple to understand everything about their insurance and is quick to respond to claims submitted.
About getting a refund
About getting a refund, now it's faster.
Insurer: MetLife
By: customer
Straightforward claims submission…
Straightforward claims submission process - my vet emailed me a copy of my bill that I was able to upload. ASPCA asked for a full medical history, but that was something they were able to access by contacting my vet directly, so it was not burdensome. Then the claim was processed and my payment was direct deposited into my bank in somewhere around a week total - I wish human health insurance worked this well.
Insurer: ASPCA
By: Adam Groff
The only thing you did that was wrong…
The only thing you did that was wrong was charge my mom twice for the same policy. We’ll be contacting you regarding this. Other than that it was a pretty easy process and great rates!!
Insurer: Sonnet
By: Dave Punga
It was easy to add my new kitten to a…
It was easy to add my new kitten to a policy for his health.
Insurer: Nationwide
By: Deborah Shultz
I have no title
Very difficult and cumber son to submit my first reimbursement request. Phone call to your folks was not much help. Once I figured out how to submit a reimbursement payment was received within a few days.
Insurer: Pumpkin
By: Bill
Overcharged my credit card initial…
Overcharged my credit card initial premium by $25.00+ and STILL NO REPLY to my email from Pumpkin after five (5) days!!
Insurer: Pumpkin
By: WOLFIE
Easy access to plan information and…
Easy access to plan information and veteran discount along with other discounts
Insurer: MetLife
By: MICHAEL