Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Claims were processed and paid promptly.
Claims were processed and paid promptly.
Insurer: MetLife
By: customer
Auto payments
I was told if I went in the same day to change my method of payment because Zelle didn't work that i would get my payment the new way. I did that but still received an email saying a check was being mailed. Called again and this time told once it is rejected once it goes by check. So not everyone is on the same page there.
Insurer: MetLife
By: customer
Pets Best, the BEST!
I lost my sweet baby girl in April of 2026. PetsBest was our insurance and I NEVER had a single issue with a claim. I ended up paying $4k to save her and PetsBest reimbursed all but $400! The easiest, simple process! I am so thankful for PetsBest and their team!
Insurer: Pets Best
By: Ashley
Great internet
Easy to use and starts as soon as you pay your monthly payments
Insurer: MetLife
By: Grace Mcclain
Everything as promised.
I have had this insurance for several years now and have never had a bad experience. The contract is very clear. There are no gray areas as far as I've ever seen. Once the deductible is met the process of submitting a claim and getting reimbursed is relatively quick and easy.
Insurer: MetLife
By: Daniel Allvord
Fast reimbursement
I follow the guidelines of what needs to be submitted for reimbursement (including the detailed vet bill and S.O.A.P. notes along with any other comments). I sent the documents on a Thursday evening. MetLife sent a message alerting me they received it and it would take up to 5 business days to make a decision. Just 4 business days after, I was notified MetLife would reimburse me 95% for the vet's total billing.
Insurer: MetLife
By: customer
Got paid instantly
Got paid instantly. Loved it. Thanks a lot.
Insurer: MetLife
By: M Jamil Hossain
Very quick response
Very quick response. No hassles. The claim was handled quickly and payment sent to my account in a very timely manner
Insurer: MetLife
By: customer
I had trouble logging on to the iPhone…
I had trouble logging on to the iPhone app. once i did i could make my claim for reimbursement easily. however, i could not access the account info nor history. I was able to access my account via the website on my pc. I just feel the process was clunky and frustrating.
Insurer: Pets Best
By: Tom
I was getting preventatives (flea/tick…
I was getting preventatives (flea/tick and heart worm meds) for my dog. Quick and easy to submit invoice and get amount deposited in my bank.
Insurer: MetLife
By: Karen W