Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Easy to file claims online and payment…
Easy to file claims online and payment of our claim was fast.
Insurer: MetLife
By: customer
Application closed after months of no responses from Nationwide
I completed the application 1/9 and my last message was received 1/12 with a response, an automated message 1/29 with response and documents, and additional attempts for a response have been made 3/30, 4/13 and 4/20. I was then notified after multiple attempts for a response that my application was closed. "Our records indicate Wink's application 10303519 was automatically closed on 03/25/2026 due to waiting for additional medical records. Unfortunately, the additional medical records were received on 04/13/2026. Which was after the application was closed." My response: The request for additional records was responded to via fax and email within hours of the request. It was sent on 1/12 at 1:32, and again when no response was heard on 1:28. They were sent via my personal work email as well as the hospital email. All of my contact information of emails, phone number and home address has been provided and multiple attempts for contact made, I am disheartened that this is how I find out that the application was closed after all of this time and information was sent the same day. My dog has a policy and I have received communications for his without any error. We recommend your services to our clients at our hospital, and this is concerning how this was handled.
Insurer: Nationwide
By: customer
Payment was processed quickly
Once the correct paperwork was sent in, payment was processed very quickly.
Insurer: MetLife
By: customer
No Worries Here!
The claim submission process is seamless and easy. Refund on claims have been quick and effortless. I go to the vet with peace of mind.
Insurer: MetLife
By: Rigs.
Sick kitty
"This was our first hospital trip for our cat, and it was shocking to see the bill. Pets Best came through quickly with a wonderful result and made the otherwise stressful time with our pet (he's doing better now), easier to handle. "
The simplicity of the submission…
The simplicity of the submission process and the rapid turn-around time are what made this experience so pleasant. Thank you!
Insurer: MetLife
By: Angela L
Still waiting for payment for at least…
Still waiting for payment for at least 4 months, Want pet history from both my vets in Florida and north. No communication or contact to me. Extremely disappointing for a first claim after many years with embrace
Insurer: Embrace
By: Buddy G
Very easy to work through submissions…
Very easy to work through submissions and payments
Insurer: MetLife
By: customer