Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Pets Best insurance has been great for…
Pets Best insurance has been great for us and our younger dog. I cannot be happier with the ease of filing the claims and the speed at which they are processed. Wish we had had it with our previous dogs!
Insurer: Pets Best
By: Susan Trenschel
Swift review of claim and payment…
Swift review of claim and payment within days
Insurer: MetLife
By: customer
Simple process and quick reimbursement.
Simple process and quick reimbursement.
Insurer: MetLife
By: Zoe Calichman
1st claim
The ease to place a claim and how quickly I was reimbursed was great
Insurer: MetLife
By: Morowa
Outstanding
Outstanding I hand my money back in less then 24hrs great service
Insurer: Embrace
By: Diana Gazza
The app makes everything so simple to…
The app makes everything so simple to send records and receipts, and I was amazed how quickly I was reimbursed for the covered charges!
Insurer: Fetch
By: Trudy-Spokane,WA
Claims process was easy and…
Claims process was easy and reimbursement was prompt
Insurer: Pumpkin
By: Natalie-Al N-A
What a scam
What a scam. Yes they are too good to be true as the rates are low but customer service is horrible. I switched my bank account and they didn't take the payment out of the right account. I called right away and provided proof this was their error and they sent it to collections and cancelled my policy resulting in a bad rating and NSF on my insurance. Customer service told me when following up for the 4th time, that if it was important that I could follow up on their general line. Reply to their comments. I did follow up. So many times. It didn’t get me anywhere but a collection company calling me everyday and an outrageous amount of insurance payment for the NSF.
Insurer: Sonnet
By: Pamela A