Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
Other Categories
Overwhelmed and very touched by Pets Best and their Customer Service Representatives
When I got a new puppy in June 2018, I started researching pet insurance due to the increasingly ever-changing prices of veterinarian care. I chose to go with Pets Best for my puppy and my cat. First of all, this review is regarding my cat. My policy was effective Sept. 11, 2018. The day before on 9-10-18, the day before my policy was effective, i was frantically trying to get my cat in to see a vet as she was extremely sick. Long story short the next day, the day my policy was effective on 9-11-18, i had to make the gut- wrenching decision to put my fur baby down. Needless to say, I was devastated. On 9-12-18 I called Pets Best customer service to cancel my cat's policy and remove her. I spoke with Bryn. She was amazing! When I told her about having to put my fur baby down she was so compassionate and caring , it felt like she went through the experience with me. She expressed her condolences to me in a way that I felt so comforted and that is pure gold to someone who has gone through an experience such as that...especially after having lost two other fur babies within 2 years! She assured me to not worry about anything and that she would take care of everything and would promptly remove my kitty off my newly purchased plan and i would be issued a refund within a few days. It was effortless on my part and the refund was in my bank account withing 48 hours. I was so impressed! A few days later I received a wonderfully sweet condolence card from the customer care department at Pets Best with all of their representatives names signed on the card. Truly, I was touched. I shed a few tears. It meant a great deal to me. Thank you, Pets Best, so much for being so caring and compassionate and for treating me as though I were family. I most definitely recommend this company to anyone who is on the fence in deciding who to go with for their pet insurance needs. You will NOT be disappointed.
Insurer: Pets Best
By: Traci
I love my pet insurance with a thousand good points and only one bad
I love my pet insurance and have absolutely no complaints except one. Sometimes it takes a long time to get reimbursed. Its not a horribly long wait, average is two weeks, a little long, but not long enough for me to discontinue my coverage with your great company.
Insurer: Nationwide
By: sandra
Very impressed
Honestly, we were thinking about cancelling this insurance a few years ago because we received only $5 from a claim that should have been handled - however with our current situation with our dog, we've not only heard back so quickly but the money came into our bank account instantly as well. Very impressed.
Insurer: Trupanion
By: Ali
Easy process and fair experience
The easiest process and fair review and financial outcome allowed us to focus on our pet's quality of service and comfort easing the financial stress.
Insurer: Trupanion
By: Haz
Easy claims
Thank you for being affordable and easy to use. My puppy got stepped on and ended up with a broken leg. I turned in my claim and it was taken care of in days. Easy
Insurer: Trupanion
By: Jessica
Mostly satisfied
I have had nationwide for over 4 years, they have been pretty good with covering my pets medical bills. My only issue is that it seems to take almost a month for the claims to be paid, and I am very confused with the payment scale that is used for each item that they cover.
Insurer: Nationwide
By: Carolyn
Great!
I always find working with Nationwide seamless - I fill out the form, attach the vet receipt and email it in. They are always responsive and clear with their communications and before I know it, I am being reimbursed for my vet charges. It's reassuring to know that I have them on mine and my dog's side should anything come up with his health.
Insurer: Nationwide
By: Nicole
No hassle claims process
It was a completely stress free process. After submitting my claim, the reimbursement was directly deposited into my bank account in about a week.
Insurer: Nationwide
By: Ajmal