Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Takes too long to be reimbursed.
Communication was really good but i felt the time in which you get a payment is way too long especially if we are sending the invoice and it is a straight cut claim nothing complicated.
Insurer: Nationwide
By: vivian
Really pleased with my experience so far!
So far, I've been really pleased with my experience with Nationwide Pet Insurance. The only reason I didn't give 10 stars was just due to how long it takes to receive my reimbursement (last time I bought flea meds, it was close to a whole month until I was reimbursed, though prior to that it had never taken that long). Other than that, I'm really glad I have it. It gives me peace of mind that if anything seriously came up, I would be covered. Saroo, even though he's a young cat had some unexpected dental issues even at a year old and had to have a full anesthetic dental cleaning, complete with x-rays, and even a few extractions. This would've been really difficult to cover on my own so was really glad to have pet insurance so I could tell the doctor with confidence that she could do whatever was deemed medically necessary.
Insurer: Nationwide
By: Natasha
Worth the investment
I hesitated to get pet insurance because I assumed it would be like "human" insurance where you would deny everything you possibly could. I purchased the plan that covers everything at 90%. I have been impressed with the payments and service so far. Thank you!
Insurer: Nationwide
By: Jan
Payment
The processing of the payment took longer than expected by 2 months.
Insurer: Nationwide
By: Sue
rip off!
I do not recommend this company. I looked at my auto pay and my policy went from $39 to $50 without any notice. I have been with this company less then a year and they increased my premium 30%. Haven't even made one claim. I called customer service and spoke to Jamie. She advised me that an email was sent 60 days ago to inform me if the increase but never opened.. That's because It was not received . I never delete emails and checked my spam box and NADA!!! I will be searching for a new company and filing a complaint with the BBB!!
Insurer: Healthy Paws
By: Gene
Easy claim process.
Easy claim process. Quick turn- around on payment. Thank you!
Insurer: Trupanion
By: Michelle
Everything was taken care of
Everything was taken care of quickly! I have never had a problem with this Company! They have paid me right away! Which I am very thankful . Thank You!
Insurer: Trupanion
By: Angie
Fast claim process
Fast claim process directly from vet clinic
Insurer: Trupanion
By: Nadine
Helpful but takes a while
I have had VPI and now Nationwide for the past 7 years and it has helped me tremendously. The process to submit a claim is very easy but the turn around time seems very long. If I had one recommendation it would be to implement a 5 day response time but other than that it has been good.
Insurer: Nationwide
By: Robin
Always had positive results on claims.
Never any surprises. This is my 3rd pet coverage with Nationwide Pet Insurance. Now you don't have to wait for a reimbursement check to come in the mail. You can choose to have it deposited directly to your bank account.
Insurer: Nationwide
By: Susan