Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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It took a long time
It took a long time for my dog s files to even be given to trupanion although we gave permission to have our files sent in the night we were at VSC. It was then a long wait while it was processing and in review.
Insurer: Trupanion
By: Melissa
Easy to submit
Everything has been what we were told. Easy to submit and fast responses.
Insurer: Trupanion
By: Cathy
Everything is so simple.
Everything is so simple. From Submitting a claim to getting the payment. The invoice is even easy to read and understand. I would absolutely recommend trupanion!
Insurer: Trupanion
By: Patricia
It's quick
It's quick, Trupanion pays what they say they will pay, and It's hassle-free.
Insurer: Trupanion
By: Gabriela
You can stop looking..Nationwide is the Best
prompt service! easy claim forms! Have only used the vet line once, but I always remember how helpful it was!! 1
Insurer: Nationwide
By: Cassanadra
I have been waiting for payment for almost 90 days. Payment is late.
Hi, I have been waiting for review/payment of expenses since the first week of August. I called before I initially submitted to find out what documents were needed. I submitted everything that you asked for but then was told (almost a month later) that you need more documents. Now I’ve been waiting for almost two months to get an update.
Insurer: Nationwide
By: Jennifer
Poor Claims Processing
Claims processing should be 10 days or less. Nationwide stretches the promptness of its payment processing.
Insurer: Nationwide
By: Karl
Rate your pet insurance company
I have been very happy with your insurance. I have had it for seven years now. I found out the hard way with our last Schnauzer. We had to put her down at three years old. her illnesses were quite costly. Having insurance for Katy has been wonderful. My only gripe is that it seems to take a long time to get payments for claims. I know you have a disclaimer stating that it may take up to 30 days for payments but it seems to take a long time to get paid even if it's just for one prescription. That has been my only "complaint".
Insurer: Nationwide
By: Thomas
The Claim Process Is Easy and Fair.
My beautiful boxer boy had to go to the Vet on 4 occasions due to a Bacterial Infection in both ears and on his muzzle. I scanned all 4 invoices at one time and this claim process is easy since I don't submit bills or payments on-line. I then received the reimbursement within 3 1/2 weeks. I would definitely recommend Nationwide Pet Insurance to other Pet Parents.
Insurer: Nationwide
By: I.
Amazing Experience all around
I could not be more pleased with Nationwide pet insurance. Every single time Riggs does something to hurt himself I never worry about the cost. I also don't stress about filling out a cumbersome claim form because it literally couldn't be any easier. So all around I am very thankful for ya'll and your service!
Insurer: Nationwide
By: Patrick