Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Helpful and responsive service
Thanks for your prompt payment and easy to use website. I appreciate all you have helped me do for Shelby. She is doing so much better since she was treated very well for her illnesses.
Insurer: Nationwide
By: Michelle
Easy to work with
Always available to answer questions and quick to pay on claims
Insurer: Trupanion
By: Gwen
It was really easy
It was really easy; I paid for the vet bill, kept the receipt and the invoice, then took pictures and uploaded them. I was paid in 2 days!
Insurer: Pets Best
By: Jonathan
Quick claims process
I filed my claim online and within a few days it was paid and explanation was sent
Insurer: Pets Best
By: Cheryl
Very easy claims through my Vet
I just tell the Vet Hospital to send the bill to you; you administer it; and I receive a check. Very easy. Thank you.
Insurer: Pets Best
By: Marlene
Process was easy, simple and fast
Process was easy, simple and fast. I am hopeful my premiums will not increase with my pet insurance as they always seem to with any other insurance once a claim is filed. Thanks for the great service.
Insurer: Pets Best
By: Deborah
I recommend Trupanion
I recommend Trupanion all the time. I love that Trupanion covers genetic conditions and Trupanion pays my claim within a day
Insurer: Trupanion
By: Sue
It is very helpful
Once claim is submitted, Trupanion immediately emails me with a detail of the amount that is covered and what I am responsible for. I always receive payment a few days later which is extremely helpful, especially having to pay upfront.
Insurer: Trupanion
By: Christina
Excellent but claim payout takes a little long.
I would give Nationwide a 10/10 but they take about 30 days for reimbursement while other insurance providers pay out much faster. If they improved the approval process I would be a happier customer.
Insurer: Nationwide
By: Kimberly
Top Notch Experience from Claims to Customer Service
I have the Pets Best "Best Wellness and Wellness" Plans. I had my 6 month old chihuahua spayed on Monday, 10/29/18. On Friday, 11-2-18, I got on my convenient Pets Best app which allows you to snap a pic of your invoice and upload it along with your claim. I did just that and it was super easy and so convenient! I love this app and how easy it is to navigate and submit claims or questions as well as gives you real time updates on the status of your claim(s). I got a confirmation of receipt the same day. The next Tuesday, on 11/6/18, I received an email stating the claim was processed and payment was already being electronically sent to my bank account! WOW! Talk about super fast....within 2 working days my claim was resolved! You can't beat that. Thank you for being so prompt in everything and for making the claims and reimbursement process so effortless. I am so pleased with Pets Best claims and customer service. My experiences so far have been excellent and I can't say enough about it. I highly recommend Pets Best to anyone who is really considering pet insurance.
Insurer: Pets Best
By: Traci